Operations Manager

• Possess strong leadership skills, including experience motivating staff and driving performance improvements.
• Work successfully under pressure, including strong negotiation, problem solving and analytical skills.
• Execute well & timely by proactively managing day to day air & ocean import-export operations.
• Build professional relationships with customers, ocean carriers, airlines, dray carriers and global agents.
• Ensure adequate Cargo Wise training & development offerings to all staff in the Traffic Tech Chicago and Long Beach Stations.
• Manage productivity, compliance and customer satisfaction standards based on company targets.
• Develop & drive key initiatives to support the international strategic vision.
• Play a key role in driving & supporting customer retention initiatives.
• Provide subject matter expertise for new business development.
• Enhance current air & ocean customer service metrics.
• Enhance current compliance standards and KPIs.
• Promote & maintain compliance with all international transportation regulations (FMC, IATA, CBP, Census, DG).
• Empower others to maximize their potential.
• Other duties and tasks that may be assigned to you from time to time by the company.

• Bachelor’s degree.
• 7 years of combined international Air-Ocean operations experience.
• Competent in FMC & U.S. Shipping Act regulations.
• Competent in TSA regulations.
• Competent is US Export Regulations.
• Competent in IMDG and IATA dangerous goods regulations.
• Ability to work independently with minimal leadership oversight.
• Ability to effectively interact with other employees of the organization.
• Excellent customer service, time management, and prioritization skills.
• Excellent oral and written communication skills in person and via phone.
• Ability to understand, interpret, and explain complex and abstract solutions issues and respond appropriately.
• Able to utilize sound, independent judgment and make responsible decisions and recommendations.
• Excellent follow-through and detail orientation.
• Able to effectively utilize computer programs including Cargo Wise, Word and Excel.

• Robust industry with training and mentorship
• Full Benefit options, including Medical (Dental & Vision)
• Life/AD&D Insurance, Long-term Disability
• 401(k) matching
• Dynamic environment and ‘can-do’ culture
• Add depending on office perks

This is a full-time permanent position from Monday to Friday.

Traffic Tech has implemented preventative measures and safety precautions to ensure the safety and well-being of all persons entering Traffic Tech facilities. For example, upon arrival masks are mandatory, employees are greeted by our in-house full-time health screeners, social distancing is maintained in all common areas (6ft/2m), hand sanitizer stations are strategically spaced out around the office, there is a restricted flow of traffic within the office to avoid interdepartmental spreads or outbreaks, and increased cleaning of all office spaces and warehouses.

Traffic Tech remains compliant with all federal and provincial COVID guidelines.