What are the responsibilities and job description for the Host - Highlands Supper Club position at Trailborn Highlands?
ROLE
Host
LOCATION
Trailborn Highlands
96 Log Cabin Ln, Highlands, NC 28741
ABOUT
TRAILBORN
Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches.
With five properties located in North America’s most iconic outdoor destinations, including Trailborn Rocky Mountains in Estes Park, Colorado; Trailborn Highlands in the Blue Ridge Mountains of North Carolina; Trailborn Grand Canyon in Williams, Arizona; and Trailborn Surf & Sound in Wrightsville Beach, North Carolina, Trailborn brings thoughtfully designed, boutique accommodations to regions where nature and adventure converge. Additionally, Trailborn has a robust pipeline of properties opening in 2025 and 2026 including Mendocino, California.
ABOUT OUR VALUES
We believe in HEART – Honesty, Excellence, Action, Results and Team
ABOUT OUR ROLE
Under the direction and guidance of the Food & Beverage Manager, the host is responsible for managing the guest reservation / table management system, welcoming/greeting guests, escorting guests to their tables, and presenting menus. Hosts will also coordinate with service staff to ensure a smooth sequence of service, thank guests prior to their departure, and handle all pre-arrival / departure sequencing.
ESSENTIAL
FUNCTIONS
- Take pride in being the first point of contact (in person and on the telephone) for the restaurant.
- Manage the table management / reservations system(s) to ensure restaurant optimization for experience and revenue.
- Review all external marketing materials (website, google, Yelp, Tripadvisor, etc.) to ensure correct menus, hours of operation, contact info, etc. are listed.
- Review all guest feedback and summarize for staff and management to review daily.
- Communicate reservation info (names, allergies, happenings, VIPs, etc.) to service staff, kitchen, and Managers.
- Manage guest flow into the restaurant by promoting bar patronage and never seating guests at a pace that doesn’t allow for proper servicing.
QUALIFICATIONS
Experience:
- Previous customer service or hospitality experience preferred, but not required
- Experience handling reservations or guest seating systems is a plus
Skills:
- Excellent communication and interpersonal skills
- Ability to stay positive and composed under pressure
- Strong organizational and multitasking abilities
- Basic math skills (for handling waitlists and seating rotations)
Attributes:
- Friendly, approachable, and professional demeanor
- Enthusiastic about creating a welcoming environment for guests
- Punctual, reliable, and well-groomed
- Team-oriented with a flexible, can-do attitude
EMPLOYMENT CONDITIONS
- Work safely to prevent on-the-job accidents and injuries, wear protective equipment as required.
- Work safely to ensure company equipment is secure.
- Complete required training programs.
- Work hours may include a nonstandard workweek, overtime, and various shift work as needed.
PHYSICAL
REQUIREMENTS
- Ability to stand for extended periods
- Comfortable walking and moving around the dining area
- Ability to occasionally lift items up to 25 pounds (e.g., chairs)
SCHEDULE
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.
SALARY
$15-$20/hour
JOB STATUS
Part Time (Seasonal)
FLSA
Non-Exempt (Hourly)
EQUAL EMPLOYMENT OPPORTUNITY
Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.
If you require assistance or an accommodation due to a disability, please inform us during your application process.
The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.
Salary : $15 - $20
