What are the responsibilities and job description for the Night Audit position at Trailborn Hotel Management LLC?
About the Role:
The Night Audit position is crucial for ensuring the smooth operation of our accommodation services during the overnight hours. This role involves reconciling daily financial transactions, preparing reports, and ensuring that all guest accounts are accurate and up-to-date. The Night Auditor will also be responsible for providing exceptional customer service to guests checking in or out during the night. By maintaining a high level of accuracy and attention to detail, the Night Auditor plays a key role in the overall guest experience and operational efficiency. Ultimately, this position contributes to the financial integrity and reputation of our establishment.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in a hotel or hospitality environment, preferably in a front desk or accounting role.
- Strong numerical and analytical skills.
Preferred Qualifications:
- Associate's degree in hospitality management or a related field.
- Experience with hotel management software and accounting systems.
- Knowledge of local attractions and services to assist guests.
Responsibilities:
- Perform nightly audits of all financial transactions and ensure accuracy in guest accounts.
- Prepare and distribute daily financial reports to management and relevant departments.
- Assist guests with check-in and check-out processes, addressing any inquiries or concerns.
- Monitor the front desk area and ensure a welcoming environment for guests.
- Collaborate with other departments to resolve any issues that may arise during the night shift.
Skills:
The required skills for this position include strong attention to detail and numerical proficiency, which are essential for accurately reconciling financial transactions and preparing reports. Excellent communication skills are necessary to provide outstanding customer service to guests during their stay. Time management skills are also important, as the Night Auditor must efficiently handle multiple tasks while ensuring all responsibilities are completed by the end of the shift. Preferred skills, such as familiarity with hotel management software, enhance the ability to quickly and effectively manage guest accounts and financial records. Overall, a combination of these skills ensures that the Night Auditor can maintain operational efficiency and contribute positively to the guest experience.
