What are the responsibilities and job description for the Part Time Night Auditor - Trailborn Highlands position at Trailborn Hotel Management LLC?
Trailborn was founded on a simple idea: Life Should Be An Adventure. We build design-forward hotels with one-of-a-kind experiences and full-service restaurants and bars, to create unforgettable adventures in the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to coastal cliffs, and snow-capped mountains to sun-soaked beaches. Trailborn’s debut location launched in 2023 at the entrance to Rocky Mountain National Park in Estes Park, Colorado, with hotels to follow this year in the Grand Canyon, Highlands NC, Wrightsville Beach NC, and Mendocino CA. This is just the beginning. And we’re quickly expanding our in-house capabilities as our brand continues to grow.
We are seeking a part-time Night Auditor responsible for running all end of day financial reports, oversee security, and ensure guest satisfaction and requests are met as the sole front office teammate during the overnight period.
Essential Job Functions include:
- Greet, register, and assign rooms to guests of the hotel
- Make and confirm guest reservations
- Verify guests' credit and establish how they will pay for the accommodation upon check-in
- Keep record of room availability and guests' accounts using property management system
- Perform simple bookkeeping activities, such as balancing receipts and revenue for the day, and perform income audit on all revenues posted
- Review accounts and charges with guests during the checkout process
- Contact overnight housekeeping or maintenance staff when guests report problems
- Respond to inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions
- Record guest comments or complaints, referring customers to managers as necessary
- Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays.
Trailborn is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state law. Trailborn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Trailborn's employees to perform their job duties may result in discipline up to and including discharge.
