What are the responsibilities and job description for the Rooms Supervisor position at Trailborn Hotel Management LLC?
Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward hotels with one-of-a-kind experiences and full-service restaurants and bars, to create unforgettable adventures in the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations, from national parks to coastal cliffs, and snow-capped mountains to sun-soaked beaches. Trailborn’s debut location launched in 2023 at the entrance to Rocky Mountain National Park in Estes Park, Colorado, with hotels in the Grand Canyon, Highlands NC, Wrightsville Beach NC, and Mendocino CA. This is just the beginning. And we’re quickly expanding our in-house capabilities as our brand continues to grow.
Essential Job Functions include:
- Report to work when scheduled, on time, in proper and clean uniform, including name tag. Adhere to appearance and conform to Trailborn appearance standards.
- Handle all duties according to Trailborn policies and procedures.
- Enforce all existing new policies and procedures with front office and housekeeping staff.
- Maintain proper staffing in all areas of responsibility.
- Directly supervise all rooms, front office, and housekeeping staff to ensure proper completion of all duties.
- Inspect public areas, grounds, and guest rooms to ensure cleanliness and appearance meets Trailborn standards.
- Communicate with other departments regarding problems or focus areas which need attention.
- Actively enforce all safety policies to protect associates, guests, and company assets.
- Provide a safe work environment in compliance with OSHA/SMDS standards.
- Facilitate and document staff meetings.
- Work to ensure management and control all operational expenses including labor, overtime, supplies, etc. to achieve budgeted goals.
- Monitor staff performance to ensure efficient hotel operations and guest satisfaction.
- Manage inventory and financials related to linen, cleaning supplies, market, minibar, and office supplies.
- Work closely with sales to maximize revenue goals, effectively utilize yield management, and revenue maximizations.
- Aide in hiring and training staff to oversee guest relations, operational procedures, and reservations standards.
- Motivate staff to effectively solve problems which need attention.
- Maintain and complete the required logs and records.
- Be knowledgeable about all hotel operations procedures, logbooks, and communication channels to be up to date with all changes, new procedures and/or contributions to events.
- Obtain and give daily briefings about events to effectively deal with all the foreseen situations.
- Know about the different guest rooms, locations, amenities, features, events, local partnerships, area attractions and all other services including other Trailborn destination recommendations.
- Ensure that Trailborn experiences are set up and facilitated.
- Handle all mail, messages, and guest information on a confidential basis.
- Assist all guests with issues, special requests, and questions. Ensure that all guest problems are resolved to their satisfaction.
- Carefully study and be knowledgeable of emergency procedures and know how to act on them.
- Be disciplined, alert, have customer focused attention and be ready to greet all guests immediately.
- Complete all daily, monthly, quarterly, and annual related checklists.
- Exhibit a friendly, helpful, learning, and courteous manner when dealing with guests and fellow employees.
- Lead the hotel team to contribute to the local community in a charitable way by participating in service opportunities in the area.
- Exhibit problem resolution skills leading to customer satisfaction.
- In the absence of the Rooms Manager, assume complete responsibility for the effective operation of all hotel areas and achievement of hotel goals.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays.
Trailborn is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state law. Trailborn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Trailborn's employees to perform their job duties may result in discipline up to and including discharge.
