What are the responsibilities and job description for the Server - Outlet 1 position at Trailborn Hotel Management LLC?
Server
Job Definition:
Servers take food and beverage orders from guests, serve items, maintain guest satisfaction, take payments and respond to complaints and/or concerns of customers. Servers are also to show and maintain a high level of what Trailborn Hospitality means.
Duties & Tasks:
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment including cleaning requirements. Use equipment only as intended.
- Serve food courses and alcoholic beverages to guests.
- Answer questions on menu/alcoholic selections to guests.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in outlet assigned.
- Record transaction in POS system at time of order.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Set tables according to service standards.
- Communicate with the kitchen regarding menu questions, the length of wait, re-cooking orders, and product availability.
- Maintain cleanliness of work areas, china, glass, etc., throughout the day.
- Complete closing duties, including restocking items, turning off lights, etc.
- Present physical and accurate check to guests and process payments.
- Ensure uniform and personal appearance are clean and professional.
- Welcome and acknowledge all guests according to company standards.
- Run food and bus tables when you find extra time.
- Anticipate and address guests` service needs.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others and support your team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Thank guests with genuine appreciation.
- Perform other reasonable job duties as requested by Supervisors.
Requirements:
- Meets age to serve alcoholic beverages.
- Has prior experience as a Restaurant or Banquet Food Server.
- Has knowledge of basic cocktails and wine varietals.
- TIPS Certification - within 90 days of hiring.
- Provide legible communication.
- Fluency in English both verbal and non-verbal.
- Compute basic arithmetic.
- Perform job functions with attention to detail, speed, and accuracy.
- Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Understand guest’s service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest information and pertinent hotel data.
Physical Requirements:
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends, and holidays
Trailborn is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state law. Trailborn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Trailborn’s employees to perform their job duties may result in discipline up to and including discharge.
