What are the responsibilities and job description for the Assistant Guest Services Manager position at Trailborn Surf & Sound?
JOB POSTING – ASSISTANT GUEST SERVICES MANAGER
ROLE
Assistant Guest Services Manager
LOCATION
Trailborn Surf & Sound
275 Waynick Blvd, Wrightsville Beach, NC 28480
ABOUT
TRAILBORN
Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches.
With five properties located in North America’s most iconic outdoor destinations, including Trailborn Rocky Mountains in Estes Park, Colorado; Trailborn Highlands in the Blue Ridge Mountains of North Carolina; Trailborn Grand Canyon in Williams, Arizona; and Trailborn Surf & Sound in Wrightsville Beach, North Carolina, Trailborn brings thoughtfully designed, boutique accommodations to regions where nature and adventure converge. Additionally, Trailborn has a robust pipeline of properties opening in 2025 and 2026 including Mendocino, California.
ABOUT OUR VALUES
We believe in HEART – Honesty, Excellence, Action, Results and Team
ABOUT OUR ROLE
We are seeking a highly motivated and experienced Assistant Guest Services Manager to join our team at Trailborn Surf and Sound, WBNC. They will oversee the daily operations of our Resort's Front Desk operations as well as our Valet/Bell staff operations. The successful candidate will be responsible for ensuring exceptional customer service, assisting the Guest Services Manager with managing the Guest Services staff, and maintaining accurate records of all transactions. As the Assistant Guest Services Manager, you will play a critical role in ensuring the smooth and efficient operation of our Resort.
ESSENTIAL
FUNCTIONS
- Assist the Guest Services Manager with overseeing the daily operations of the Front Desk and Valet/Bell staff ensuring exceptional customer service is provided to all guests.
- Assist with the management and training of the Front Desk and Valet/Bell staff, ensuring they are knowledgeable about Resort services, amenities, and local attractions.
- Maintain accurate records of all transactions, including guest check-ins, check-outs, and payments.
- Resolve guest complaints and issues in a timely and professional manner.
- Collaborate with other Resort departments to ensure a seamless guest experience.
QUALIFICATIONS
Minimum Qualifications:
- Bachelor's degree in Hospitality Management or related field.
- 3 years of experience in a front office management role.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Proficient in Microsoft Office and hotel management software
Preferred Qualifications:
- Experience working in a luxury hotel or resort.
- Fluency in multiple languages.
- Certification in hotel management or related field.
PHYSICAL
REQUIREMENTS
- Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
- Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
ABOUT OUR
BENEFITS
Why You’ll Love Working Here
- Comprehensive Benefits: Affordable medical, dental, and vision insurance with company contributions.
- Secure Your Future: 401(k) plan with a company match.
- Recharge & Grow: Enjoy paid time off and learning programs to advance your career.
Join us and thrive in a workplace that values you!
SCHEDULE
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.
SALARY
$45,000-$50,000
JOB STATUS
Full Time
FLSA
Exempt (Salary)
EQUAL EMPLOYMENT OPPORTUNITY
Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.
If you require assistance or an accommodation due to a disability, please inform us during your application process.
The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.
Salary : $45,000 - $50,000
