What are the responsibilities and job description for the Technical Account Manager position at Trailhead Biosystems?
Position Summary : We are seeking a motivated and customer-focused Technical Account Manager to join our team. The ideal candidate will be responsible for driving sales of our iPSC-derived cells and research products by managing and nurturing relationships with key clients, providing support, and ensuring customer satisfaction. This role requires a strong technical background and excellent communication skills to effectively bridge the gap between our products and our customers’ needs. This position is an office-based role in Beachwood, Ohio with travel.
Key Responsibilities :
- Responsible for driving market penetration and revenue growth for Trailhead’s research product lines to achieve sales targets.
- Develop and maintain an active opportunity funnel by independently managing the full sales cycle from lead generation through qualification and close.
- Utilize CRM to document customer interactions and develop and maintain a sales forecast for assigned territory and market segments; provide regular reports on progress.
- Travel and represent Trailhead at conferences, trade shows, and customer visits.
- Serve as the primary point of contact for accounts, providing necessary follow-up, expert guidance and support virtually and in-person.
- Build and maintain strong customer relationships to understand their needs, ensure their success with our products and promote the Trailhead brand within the market.
- Collaborate with internal teams, including Applications and Product Management to address customer issues and improve product offerings.
- Coordinate and lead technical calls, training sessions and presentations for customers.
- Monitor and analyze customer feedback to identify opportunities for product improvements and innovation; provide VOC to Commercial team and other departments as needed.
- Assist in the development of marketing, sales and technical content to support customer needs.
- Develop a deep technical understanding of Trailhead products and applications; stay current with scientific literature and industry trends to provide insights to customers and identify new market opportunities.
- Manage and prioritize multiple customer accounts and projects simultaneously.
- Other Duties : Perform other duties as assigned in support of the company’s goals and objectives.
Qualifications :