What are the responsibilities and job description for the Account Resolution Specialist 2 position at Trajector?
This position will work with our Trajector management team and partner with our Veterans to pay invoices and past due balances. They will utilize their previous experience to connect and respond to Veterans tactfully with questions. This position is remote and based out of our Gainesville Corporate Office. The Account Resolution Specialist will report to a Team Lead and work 40 - 45 hours per week. These hours may be from Monday - Friday from 8:00 am - 5:00 pm EDT with occasional evenings and Saturdays.
- $20.00 per hour PLUS monthly bonuses averaging at 1,800.
- Medical, dental, vision, 401k program, and MORE
- Paid time off, including 7 federal holidays plus 2 flex holidays for DEI
- Joining a rapidly growing organization
Essential Duties & Responsibilities:
- Establish rapport with clients
- Collect payments on past due invoices
- Ability to resolve disputes and reconcile invoice from clients with a high level of satisfaction
- Proactive and comfortable with outbound calls, SMS, and email adherence workflow
- Inform clients of current and past due invoices
- Review of account documents
- Ensure all customer information is correct, including phone numbers and addresses
- Maintain account notes and information
- Set up repayment plans and new terms
- Print reports for management
- Adhere to HIPAA compliance and company security policies
Requirements:
- Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- High School Diploma or G.E.D. equivalent required
- 3-5 years of Collections experience required
- Experience in call center/fast paced environment
- Minimum of intermediate MS Excel proficiency required
- Collect payments on current and past due invoices
- Review of account documents
- Ensure all customer information is correct, including phone numbers and addresses
- Maintain account notes and information
- Set up repayment plans and new term
- Print reports for management
- Dedicated, secure, and quiet place to work free from distractions
- Comfortable with approximately five (5) hours per day making outbound calls
- Minimum internet speed of 25 Download/10 Upload to be eligible for hire
Keywords: Collections, collect, collections specialist, billing, billing clerk, call center, collector
Equal Opportunity Employer/Veterans/Disability
Salary : $20 - $0