Strategic Customer Engineer

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Be a part of our mission! As a world leader in creating comfortable, sustainable and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

If this sounds exciting to you, read on to learn more about who we are and what we believe in:

• We uplift others – we believe in providing an opportunity for all and building a culture that is diverse, inclusive, and respectful. We lift each other up and care about the success and well-being of others.
• We make an impact – we believe that what we do has the potential to change the world. We succeed together by striving daily to create a lasting, positive impact on the planet.
• We thrive at work and at home – we are supported by meaningful benefits, compensation, learning and development solutions, and opportunities for rewarding careers. We are firmly committed to the well-being and safety of our people.
  
  

What's In It For You

Serving as an advisor to the field, you will play a critical role in the growth of airside products that service high growth vertical markets. You will provide timely and knowledgeable support to the Field Sales Organization in North America with a primary focus on air handling products. This position will report directly to the Airside Transformation Project Leader. This role will work closely with key customers, Strategic Account Managers, Area Service Managers, Operations leadership, and Technical Service teams.

Thrive At Work And At Home

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Learn more about our benefits here!
  
  

Where Is The Work

Due to the nature of this role, this position has been designated as a Hybrid work schedule, with work performed onsite 3 days each week.

This role may be filled in as hybrid in Columbia, SC; Lexington, KY; Fort Smith, AR

What You Will Do

• Provide knowledge and consultation in the form of developing HVAC system related solutions for the customer’s problems, including financial and performance-based considerations.
• Consistently ascertain customer needs and current market opportunities. Work internally with our ETO team to help create products, solutions and systems to address the specific customer needs and opportunities.
• Assist customers in answering technical questions on Trane Airside Products and relevant industry issues.
• Support special design requests, custom designs and creating associated custom submittal drawings.
• Work with internal or external customers in the areas of, but not limited to, design specials/technical/systems/application engineering/customer specification/job expediting and pricing questions.
• Serve as Airside subject matter expert through technical and application knowledge of products and understanding of competitor product offerings. Continually advance this knowledge through personal development goals.
• Actively collaborate and serve as a trusted partner with product engineering, application engineering, manufacturing, product support teams, and product management. This engagement will facilitate alignment on special design direction for our products.
• Serve as high growth vertical market subject matter expert through technical and application knowledge of these products. Continually advance this knowledge through personal development goals.
• Support or lead strategic airside projects for the airside project management team.
  
  

What You Will Bring

• Technical aptitude to communicate air handlers and their applications.
• Bachelor’s degree in engineering and/or technical degree or minimum 8 years proven, equivalent, relevant experience.
• Effective problem-solving skills and attention to detail.
• Ability to communicate effectively both written and orally.
• Tactful and assertive leadership skills to effectively interact with the field (account managers, sales assistants, customers).
• Solid organization skills and flexibility to handle a variety of time sensitive tasks and projects.
• Ability to travel up to 15%
• Minimum 5 years of experience within industrial or manufacturing sector. Experience could include product management, engineering, marketing/sales, or field support experience.
• PC and end user computer use (Creo, AutoCAD, Revit, Excel, Word, Project, PowerPoint, Adobe).
  
  

To be successful in the role, the following skills are required:

• Building Relationships
• Commercial HVAC Product Knowledge
• Competitor Insights
• Problem assessment and problem analysis/solving skills.
• Energy and desire to drive continuous improvement in processes.
• Ability to translate customer needs into manufacturable air handler solutions.
  
  

Base Compensation Range is $80,000-$100,000

Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed

Equal Employment Opportunity

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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