Import Traffic Manager

Job Description

• SCOPE
  
  

These work instructions are provided for direction in performing the necessary steps for the operation of Import Traffic Manager.

• APPLICATION
  
  

These work instructions are for use in the TRANS Overseas facility.

• DEFINITION
  
  

The Import Traffic Manager position consists of various management, administrative, supervisory and clerical functions, outside activity and the responsibilities are as follows:

• RESPONSIBILITIES

• Manage the Import Traffic Department to ensure compliance with Company procedures and customer requirements:
• Overall knowledge of import system applications and processes
  
  

• Maintain proper staffing levels.
• Supervise and train Import personnel to ensure shipments are processed timely and correctly.
  
  

• Oversee distribution of incoming documents arid assigning of accounts and workloads.
• Provide assistance and training as needed.
• Review files and invoices to monitor accuracy.
  
  

• Maintain department compliance with Company ISO policies and work instructions:
• Maintain, update and develop department work instructions as needed.
• Maintain training records for all import staff.
• Ensure new staff gets ISO orientation training and current staff training happens within ISO guidelines.
• Monitor and manage Import Traffic operations for all modes of transport to ensure timely and accurate processing of shipments, maintain client service requirements and compliance with CBP/PGA regulations and CTPAT broker security standards
• Advise, quote and develop procedures for new and existing clients:
• Set up new clients and develop customer master files.
• Secure Customs Power of Attorney for each client and vet for accuracy according to CBP guidelines.
• Ensure customer maintenance records are up to date and accurate.
• Provide Import personnel access to software, materials, equipment and training needed to provide timely customer service.
• Maintain direct customer contact and coordinate with the sales department and other departments to confirm requirements and fees.