What are the responsibilities and job description for the Patient Care Representative position at Transcend Hospice?
Job Summary :
Primary function is to act as a liaison between Agency and the community regarding community and customer needs. Responsibilities include development and promotion of programs and services while maintaining the standards of practice consistent with quality health care and maximizing human, financial, and equipment resources.
Job Classification : Administrative
Lines of Authority : Reports to the Administrator
Job Qualifications :
Education : High school diploma.
Experience : Experience in the healthcare arena.
Skills : Ability to establish and maintain effective working relationships with all segments of the staff, the lay, and professional public, the Board of Directors, and the Medical Director.
Environmental and Working Conditions : Works under a variety of conditions in facilities and offices; ability to work flexible schedule, ability to travel locally; some exposure to unpleasant weather.
Physical and Mental Effort : Sitting is required. Requires ability to handle stressful situations in a calm and courteous manner at all times. Requires working under some stressful conditions to meet deadlines and agency needs. Ability to travel.
Essential Functions :
Provides counsel to the Agency regarding needs of the community; program development including personnel needs and financial needs.
Collaboratively develops and maintains policies specific to new programs.
Demonstrates an in-depth knowledge of, and ensures compliance with, all local, state, and federal laws relating to the operations of the Agency.
Assists in direction of programs through collaboration with and delegation of responsibility to administrative and supervisory personnel.
Establishes a public relations program for interpretation of Agency’s services and to foster good working relations with physicians and community agencies.
Carries out other duties as assigned by the Board of Directors.
