What are the responsibilities and job description for the Supervisor, Toll Collection position at TransCore?
TransCore (TRN), a subsidiary of ST Engineering, is seeking a full time Toll Supervisor to join our team in Gig Harbor, Washington.
Job Summary:
The Toll Collection Supervisor is responsible for overseeing the day-to-day operations of a toll booth, ensuring efficient toll collection, maintaining staff performance, resolving customer issues, and upholding safety regulations at the toll plaza, by supervising a team of toll collectors while adhering to company policies and procedures. This position requires you to work any shift, i.e, days, graveyards, and shift lengths up to 12 hours. This position is staffed 24x7 and reports to the Senior Toll Supervisor.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
- Comply with all toll collection policies, procedures, and related guidelines as outlined in applicable documents or manuals.
- Interviewing and training new toll collectors.
- Scheduling and assigning shifts for toll collectors.
- Monitor employee performance and attendance.
- Conduct and monitor toll collector initial training as well as on-going training.
- Issue change funds.
- Check-in and verify end-of-tour deposits.
- Monitor both Open Road Tolling (ORT) and manual toll lanes.
- Adjust toll booth operations for peak efficiency.
- Resolve unexpected traffic events.
- Address toll lane customer issues and notify Toll Operations Manager.
- Respond to toll collector injuries.
- Provide Toll Operations Manager with required reports as needed.
- Assign toll collectors to lanes and coordinate shift breaks on a daily/shift basis only.
- Ensure daily cash handling and deposit procedures are followed by each toll collector.
- Perform toll collector duties to open a cash lane as needed.
Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.
- Associate degree (A.A.) or equivalent from two-year college or technical school, or equivalent combination of education and experience.
- Typically requires a minimum of 6 years of related experience and 1 year in a lead role.
- Experience in cash handling and cash close out/reconciliation procedures
- Excellent customer service and problem-solving skills
- Knowledge and experience in traffic safety
Salary Range: Up to $59,599.00/year, based upon experience.
This is a safety sensitive position subject to pre-employment drug testing, including THC.
Physical Demands/Work Environment
While performing the duties of this job, the employee is regularly required to talk or hear. This position requires frequent use of hands to finger, handle, or feel, and reach with hands and arms. Additionally, this position requires you be able to stand and/ or sit for up to 10 hours. Occasionally requires walking. Must regularly lift and/or move up to 10 pounds. While performing the duties of this job, the person in this position is occasionally exposed to fumes or airborne particles and moving traffic. This position is also occasionally exposed to outdoor weather conditions. The noise level in the work environment is moderate.
* TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.
Salary : $59,599
