What are the responsibilities and job description for the IT Support Specialist (Tier 1) position at Transformation House?
IT Support Specialist (Tier 1). Join Our Team at Transformation House!
Transformation House, a leader in Behavioral Healthcare, is seeking a Tier 1 IT Support Specialist to join our team. In this role, you will be the first point of contact for IT-related inquiries, providing essential support to our staff and ensuring smooth day-to-day operations.
Key Responsibilities:
- Respond to and resolve IT support requests in a timely manner
- Troubleshoot common hardware and software issues
- Assist users with basic technical problems and escalate complex issues as needed
- Set up computers and phones for new employees
- Maintain an up-to-date inventory of computers and related equipment
- Identify recurring issues and contribute to employee training materials
- Provide IT support via phone, email, and in person
What We’re Looking For:
- Strong communication and interpersonal skills
- Basic knowledge of computer hardware and software
- Excellent problem-solving abilities
- A customer-service mindset with a proactive approach
- Ability to follow established procedures and protocols
If you're passionate about technology and enjoy helping others, we’d love to hear from you! Apply today to become part of a dedicated team making a difference in behavioral healthcare.
Salary : $20 - $23
