What are the responsibilities and job description for the Senior Support Analyst position at TRANSIMPACT LLC?
Job Description
Job Description
Description : What We Do Matters :
TransImpact is an industry leader in the development and application of end-to-end technology-based solutions that optimize shipping operations, create dramatic supply chain efficiencies, and transform the business performance of customers. We are an exciting entrepreneurial-minded company that continues to grow nationwide. Our clients include many well-known names, and we excel in growing our client base through referrals from our satisfied customers. TransImpact has been honored to have achieved multiple awards and acknowledges our employees for them.
Location and Work
This position is available remotely if you are over 45 miles from either of our offices, preferably during Eastern Time zone hours, or hybrid at either our Emerald Isle, NC or Independence, OH offices.
Our Benefits and Perks
We are consistently reviewing our benefits and making improvements to stay competitive and provide our teams with the best options and the most positive culture. Below are the highlights :
- 3 weeks of PTO in your first year of employment and 4 weeks of PTO in your 2nd year.
- Half-day Fridays during the Summer months if your schedule allows
- Hybrid work schedule - Mondays and Fridays you can work from home if you're within 45 miles from one of our offices.
- Medical, dental, and vision coverages at very affordable premiums that include family coverage
- 6% 401k match after your first year of employment, fully vested.
- At our offices, we provide free snacks, drinks, fancy coffee, a putting green, and other amenities that add to our laid-back, casual atmosphere.
- Our headquarters is by the beach in Emerald Isle North Carolina, and we have adopted that laidback but serious about our work type of atmosphere at all of our locations. We work hard and play hard!
About the Position and Our Team
The Senior Support Analyst provides frontline client assistance, addressing L1 issues with efficiency and empathy and acting as the escalation point for complex L1 issues. This role will also be pivotal in developing and refining L0 self-service resources to improve client autonomy and reduce inbound inquiries. You will manage client interactions, take ownership of reported issues, and contribute to a seamless support experience.
Responsibilities
Qualifications and Skills Required
What We Will Love About You
What You Will Love About Us
Here at TransImpact, we know there’s a direct link between happy employees and happy customers, which together generate success for all of us. We believe that a supportive atmosphere, an emphasis on giving and humanity, and approachable leaders and managers help our employees reach their greatest potential.
We are very proud of our corporate culture and commitment to giving back to the community. Our employees are encouraged to commit to charity work and volunteering and are allotted 20 hours of PTO time to support our communities.
We Are Serious About Our Mission
Our world is changing. Our values are not. Since the beginning, TransImpact has maintained a steadfast dedication to our core values : Work Ethic, Integrity, Professionalism, Passion, and Perfection . They guide everything we do. Every interaction with a client, every interaction with each other, everything we create.
TransImpact is an affirmative action and equal opportunity employer (EOE). Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. TransImpact is committed to providing access, equal opportunity, and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact Wendy Bott, Human Resource Department, 440-394-2206.
Recruiters : By submitting candidates without having been formally assigned on and contracted for a specific job requisition by TransImpact, or by failing to comply with the TransImpact recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. TransImpact works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
Requirements :
