On-Call Housing Support

The Tenant Support Specialist on-call will be responsible for the safety and security of the Rise at Yancy Street and Avalon Place apartments and its tenants. The Rise at Yancy Street and Avalon Place are permanent supportive housing programs for adults experiencing mental illness and/or chemical dependency issues who have a history of homelessness and hospitalizations or incarceration. This position will be working with a diverse population and must be sensitive to the culture, religion, language, age, gender, and sexual orientation of the population served.

ESSENTIAL DUTIES

• Interact with tenants in the general milieu of Rise at Yancy Street or Avalon Place.

• Respond to tenant issues as appropriate or as directed by the Housing Case Manager and/or Housing Supervisor and support building rules (i.e., tenant lockouts, maintenance emergencies).

• Manage building/tenant security and de-escalate situations until resolved or a Supervisor and/or Housing Case Manager can respond.

• Respond to emergencies, follow building / staff safety and emergency procedures according to Transitional Resources’ policies and call 911 when appropriate.

• Monitor visitors to the property and check-in/out tenant visitors. Ensure visitors follow building rules and policies and remove unauthorized people within Transitional Resources’ guidelines. Report any serious violations to Housing Case Manager and/or Housing Supervisor.

• Staff the front desk, answer phone calls, monitor security cameras.

• Document building activities, maintain log and provide Housing Case Supervisor with essential information pertinent to the safety of tenants and building operations.

• Assist in maintaining tenant files, intranet folders and keeping housing resource notebook up to date.

• Direct clients where to find community resources (i.e., food bank location, metro bus schedules).

• Provide tenants with information and resources regarding their rights under housing law as requested.

• Open and close/secure community rooms according to established hours of operation.

• Monitor common areas and grounds.

• Set up and clean up for tenant activities.

• May be required to perform light janitorial or maintenance duties as appropriate.

• Monitor building and office supplies and restock, as necessary.

• Attend scheduled agency trainings.

• Tolerate unruly client behavior.

• A working understanding of Harm Reduction and Housing First Principles.

• May be required to assume responsibilities or duties within the agency not specifically delineated in this job description.

_ RELATIONSHIP WITH COMMUNITY AND CO-WORKERS_

• Contributes to cooperative working relationships with other Transitional Resources staff and with supervisors.

• Engage in positive interactions with tenants, colleagues, and individuals in the community, which sustains a beneficial and helpful relationship with tenants and the surrounding community.

MINIMUM QUALIFICATIONS

• At least one year experience in human services, preferably working with homeless adults, the economically disadvantaged, mentally ill, or chemically dependent.

• BA degree in social or behavioral science preferred.

• Tenant property management experience desirable.

• Basic understanding of homelessness and various characteristics of homeless adults.

• Pass a State criminal background check.

_ JOB CONDITIONS_

Working conditions may include working alone, interruptions, and interactions with angry persons. This position may also require working in an environment where there may be exposure to blood, bodily fluid, and other potentially infectious materials. Other exposures could include cleaning supplies, chemicals involved in pest control, paint, and other materials used in building maintenance.

PHYSICAL REQUIREMENTS

The requirements described here are representative of those needed to fulfill the basic requirements of the position. Must be able to walk up and down multiple flights of stairs several times a day and lift up to 30 pounds if needed.

COVID-19 REQUIREMENTS

The agency follows CDC and Washington State Department of Health’s guidelines in its measures to prevent the spread of COVID-19. Must be able/willing to wear a mask if needed during an outbreak of Covid19 at the program. Must be willing to work with clients who may be positive for Covid19 and may be unwilling to wear a mask.

_ WAGE & BENEFITS:_

$31.95 per hour, Non-Exempt position.

This position does not qualify for agency related benefits.

SUPERVISED BY

RISE Program Manager/Housing Director

Job Type: Part-time

Pay: $31.95 per hour

Schedule:

• On call

Experience:

• Human Services: 1 year (Required)
• working with homeless adults: 1 year (Preferred)
• working with vulnerable adults: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Seattle, WA 98126 (Required)

Work Location: In person

Salary : $32