What are the responsibilities and job description for the Call Center Representative / Part-Time position at Transitions Group?
Job Type
Part-time
Description
Our people are the difference.
Transitions Care is a leading hospice organization that has changed the hospice experience for patients, families, and team members. Imagine a healthcare company that provides 24 / 7 access to services in the comfort of the patient's home - providing the physical, emotional, and spiritual support that allows a patient to focus on living.
At Transitions, you don't have to imagine! Apply now to join our team and experience the Transitions difference!
As a Call Center Representative for Transitions Care you will be responsible for all incoming telephone calls for a multi-state growing healthcare organization encompassing multiple services lines. Service lines include hospice care, palliate care and primary care.
Major Responsibilities
- Answer all incoming calls in a professional manner, addressing the needs of the caller to the standards of the organization
- Assist staff with requests as needed-scheduling, faxing, phone calls, requests, etc
- Perform data entry of patient information including a coordination note regarding the reason for the call
- Address all incoming faxes including forwarding to the appropriate team member, filing in the patient's medical record, etc.
- Updating demographic & facility information as requested
- Assist with incoming visitors, packages and guests at the front desks as time permits
- Participate in staff meetings, department meetings, team meetings, briefing, in-services, and other related activities as needed
- Adherence to a code of conduct conducive with Transitions Hospice is expected
- Interact with all staff in a positive and motivational fashion supporting the Company mission
- Conduct all business activities in a professional and ethical manner
Benefits We Offer
Requirements
Education and Experience
Salary Description
21.00 - $23.00 an hour
Salary : $21 - $23
