Case Manager-Full Time- San Luis Obispo

Mission Statement:

Transitions Mental Health Association is a nonprofit organization dedicated to eliminating stigma and promoting recovery and wellness for people with mental illness through work, housing, community and family support services.

Organization Description

Transitions – Mental Health Association is a non-profit agency committed to providing comprehensive mental health services and support to individuals and families by inspiring hope, growth, recovery and wellness in our communities. TMHA has decades of experience with teams of compassionate staff. TMHA is a driving force in improving mental health and wellness in our communities and a supportive and inclusive work environment that values diversity and individual contributions.

Position Title: Case Manager

Program: Housing Now Program

Position Summary

Case Managers are expected to supervise the general health, safety, and social rehabilitation of clients. They also perform moderate facility maintenance, function as positive role models, promote cooperation and harmony in communal living, and uphold and promote the program philosophy in all duties performed with a trauma informed approach.

Hours/ Salary

Full-time (40 hours), non-exempt position. 9/80 schedule Monday-Thursday 9 hours each day, Friday 8 hours.

2nd week Monday – Thursday 9 hours each day with Friday off. Includes a generous individual benefits package that includes health, dental, vision, life, 403b retirement (with up to a 5% employer match) paid vacation/holiday time, and paid sick time. Anticipated hiring range is $24.50-$26.50. (*Full Salary Schedule $24.50-$32.00 per hour).

Employee Perks/ Work Culture

A few of our helpful employee benefits include an employer paid subscription to the CALM App, membership discounts to various local fitness centers, as well as a voucher to Sycamore Mineral Springs for discounts. We offer years of service gift cards to businesses of your choice. We offer gift cards for walking, biking, or carpooling to work as well as 20% discount for shopping at our Growing Grounds Downtown Store/Nursey/ Farm. We host two employee appreciation events for employees and their families yearly. We practice Trauma Informed Care Principles, Guidelines for Collaborative Conversations, and encourage the use of pronouns. We mindfully promote equality, respect and diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the fascinating characteristics that make us different! TMHA is also a pet friendly workplace (upon approval)!

Responsibilities and Duties:

1. Resident Services: Includes participating in intake interviews, facilitating house meetings, meeting with residents weekly and as needed basis for case management, advocacy, and ILS counseling purposes, providing information and referral services for community resources, providing crisis intervention, and communicating the emotional, physical, and mental state and functioning of clients to the Program Manager and other staff members by attending scheduled staff meetings and by completing daily, weekly and monthly charting.

2. Site management: Includes inspecting sites, assisting with cleaning and/or repairs, arranging for professional repairs or services, participating in the purchase or donation of furniture or household supplies, communicating with the Program Manager regarding physical repairs, enhancements, and/or cleaning that is needed. Assist residents with move in/out activities.

3. Liaison: Communicate with other service providers regarding current clients, communicate with the Housing Authority regarding client intake, rents, and Section 8 status, attend direct service provider meetings, and serve as a representative of the program to the community.

4. Extended Services: Provide case management and support services to clients who have moved on to independent housing situations, serve as a Section 8 resource and aid the client throughout the process, assist the client in all aspects of attaining independent housing, communicate the progress of extended service clients to the Program Manager and other staff members through staff meetings and charting.

5. Complete program paperwork. This may include, but is not limited to: individual client files, evaluating and charting client progress, service plans, admission/ discharge paperwork, HMIS data entry, Excel, Word, scanning client documents to the electronic files, collect and record client rents and security deposit receipts, reconcile petty cash, and other required forms. Ability to meet program deadlines.

6. Promote, encourage and maintain trauma-informed practices in all services and activities. Practice and promote, both individually and in team meetings, TMHA’s Collaborative Communication Guidelines in order to facilitate clear, empathetic and person-centered communication.

7. Attend weekly staff meetings

8. All other duties as assigned.

Job Environment:

1. Moderate, physical activity, frequent driving; may include moving or lifting up to 50 lbs.

2. Involves moderate risks that require safety precautions and the risk of exposure to potentially intense situations.

Minimum Requirements

BA/BS AND 6 months of full-time equivalent experience with target population, OR AA/AS or CADAC/CPRP certification AND 2 years of full-time equivalent experience with target population, OR 4 years of full-time equivalent experience with target population. Strong interpersonal skills, collaborative work style and strong oral, written, and communication skills. Well defined organizational and time management skills. Ability to work independently and flexibly. Ability to handle intense situations, display good judgment and decision-making skills, and remain calm and clearheaded under pressure. Able to work effectively with a variety of people and personality types regardless of age, ethnicity, race, religion, sexual orientation, gender identity/expression or socio-economic level. Ability to work well within a team and maintain a professional, respectful attitude in the workplace. Ability to be willing to work with supervisor oversight and direction. Ability to mindfully promote equality, respect, and diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. Demonstrate the ability to successfully deliver culturally responsive services. Knowledge of the various dimensions of diversity including mental health, gender, race and ethnicity. Ability to possess and maintain good physical and mental health. Ability to work well within a team and maintain a professional, respectful attitude in the workplace. Ability to be willing to work with supervisor oversight and direction. Attendance is an essential function of this job that requires face-to-face interaction with clients and/or other employees. Must use reasonable precaution in the performance of one’s duties and adhere to all applicable safety rules and practices while acting in such a manner as to assure at all times, maximum safety to one’s self, fellow employees, clients, and other persons contacted through TMHA business. Conditions of employment include: Must be at least 18 years of age; possess a valid CA Driver’s License, at least 2 years driving experience and DMV driving record that meets TMHA’s current vehicle insurance requirements. May be required to utilize reliable personal vehicle and auto insurance. Must comply with a TB assessment (possibly a TB test if needed to confirm a negative tuberculosis result) and receipt of a criminal record clearance through fingerprinting. Must be able to successfully complete First Aid and CPR training.

Physical Demands:

• Seeing
• Hearing
• Speaking
• Stooping/Bending
• Moving around office
• Moving between offices/clients
• Driving
• Climbing
• Lifting/carrying heavy items
• Computer use
• Pushing/pulling/dragging items
• Standing for long periods
• Working outside
• Using hands/fingers