Employee Support Navigator

POSITION SUMMARY

The Case Management supports clients in establishing and fulfilling their individualized treatment plans. Evening hours and occasional weekend hours are sometimes required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide comprehensive case management and job development for participants enrolled in program
• Provide professional and skilled career assessment, career guidance; resume assistance and employment preparation services; and
• Maintain a caseload of job seekers who may have high needs and barriers towards employment; and
• Makes presentations to professional associations, partner groups and other organizations as needed regarding the area’s programs and innovations.
• Assist in participant outreach and employer recruitment to ensure success for the program; and
• Maintain files with detailed case notes and documentation for services provided, job placement and follow-up; and
• Match clients with available job opportunities and counsel clients for career direction; and
• Aid the VP of Programs in regular formal and informal reports and appropriate partners in regards to participant status and activities; and
• Maintains current updated information on federal and state policy, priorities and proposed changes in policy direction and how these updates impact program design and implementation; and
• Develop individual employment plans to include training and employment attainment and monitor progress toward outlined goals; and
• Procures products and services necessary for service delivery in compliance with federal, state and agency rules and regulations; and
• Oversite of the Annual career fair, on site career center with one-on-one stations and a computer lab
• Weekly Classes on employment soft skills and computer basics
• Oversite of our Job Partners onsite
• Vocational Assessment conducted on clients enrolled in Transitions Works Program
• Knowledge and use of IPS (Individualized Placement Support) with clients enrolled in Transitions Works Program
• Individual Training Plan: Work readiness onsite training and/or offsite, training needs for clients enrolled in Transitions Works Program
• Employment Navigation Services (van, bus ticket, Transitions bus) for clients enrolled in Transitions Works Program
• Track Incentives: Small, incremental (gas card, food card, gift card, clothing, public graduation/recognition/certificate) for clients enrolled in Transitions Works Program
• Workforce Innovation Grant Quarterly programmatic report information provided no later than 30 days after the quarter ends (July-Sept, Oct-Dec, Jan-Mar, Apr-June)
• Assesses clients on a continuous basis to address barriers, which are hindering stability and progress. Requires regular follow-up with client to address specific performance measures.
• Ability to identify and assist clients with achieving goals to maintain employment.
• Serve as a client advocate to intercede on behalf of client to ensure equity and appropriate services.
• Enhance a collaborative relationship to maximize the client’s ability to make informed decisions.
• Attends required meetings including weekly treatment team and provider meeting, staff trainings, staff meetings, supervisory meetings.
• Assisting upon request in other programs, trainings or certifications as requested.
• Service coordination, to include coordination of community-based support and participation in interagency case
• Ongoing Case monitoring and problem solving to address participant’s needs.
• Basic skills in office suite and used databases maintained for job.
• Performs other related duties as required to include the flexibility to work occasional extra hours on nights and/or weekends to meet with clients that are unavailable during the day and/or to complete assignments.
• REQUIRED QUALIFICATIONS:
• Accredited University Bachelor's Degree in social work, counseling or comparable human services degree or Human Services degree with 2 or more years providing direct case management services.
• Computer literate with Microsoft Excel, Word and PowerPoint.
• Ability to express ideas clearly, both verbally and in writing following HR policies and laws.
• Ability to think independently, work as a team, and to make ethical decisions. Ability to listen and communicate effectively. Ability to problem solve utilizing critical thinking skills.
• Ability to establish rapport with staff and clients.
• Ability to stand, stoop, and sit for long periods.
• Ability to lift up to 15 pounds without assistance.
• Must possess and maintain a valid driver’s license throughout employment.

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Schedule:

• 8 hour shift
• Day shift

Ability to Commute:

• Columbia, SC 29201 (Required)

Ability to Relocate:

• Columbia, SC 29201: Relocate before starting work (Preferred)

Work Location: In person

Salary : $35,000 - $40,000