What are the responsibilities and job description for the OCS Specialist I - Phoenix, AZ position at TransMedics?
Job Description:
TransMedics was founded to address the unmet need for more and better organs for transplantation and has developed the Organ Care System (OCS) technologies to preserve organ quality, assess organ viability prior to transplant, and potentially increase the utilization of donor organs for the treatment of end-stage heart, lung, and liver failure. TransMedics’ National OCS Procurement (NOP) program was developed to maximize the utilization of donor organs in the US.
TransMedics has established NOP hubs across the U.S. to provide broad geographical coverage and facilitate national procurement of organs. Each launch point is equipped with OCS consoles, modules, and related equipment and supplies. The OCS Specialist I maximizes and supports the use of the OCS for organ retrieval and transport prior to, during and after transplantation. Team members will support cases within and beyond their home region
ESSENTIAL JOB RESPONSIBILITIES AND DUTIES INCLUDE:
- Completion of rigorous hands-on training and OCS certification across all organ platforms at TransMedics’ training facility in Andover, MA
- Apply OCS knowledge during organ retrieval, preservation, transport, and assessment according to TransMedics protocols and policies
- Assume on call 24x7 responsibility for 15 days a month (including holidays/weekends); includes travel to clinical sites within and outside of home regions to perform OCS support as described above.
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When not on OCS call days, perform assigned tasks during standard working hours, either remotely from home or as assigned, including but not limited to:
- Managing inventory & shipments on a weekly basis, Assist with Lab trainings.
- Participate in R&D activities in lab
- Assist with establishing launch points, and participate in medical and scientific conferences and meetings (inside or outside the US)
- Communicate regularly with Organ Management Phone Support to relay real time updates while supporting ongoing OCS cases
- Regularly communicate OCS utilization activities and users’ feedback
- Annual recertification on all organ platforms
- Timely submission of post case documentation and preparation/presentation of case reviews (with support and review of senior colleague) following the use of the OCS
- Provide customer support as needed (e.g. hospital in-services & refresher training)
- Perform other TransMedics tasks and duties as required
REQUIREMENTS:
- BSN or BS degree in combination with equivalent medical experience, with 2 years’ experience in ICU, ECMO, Cath Lab, OR, Transplant, and ED.
- Must be able to lift up to 50l lbs
- Proficiency with Microsoft Office Suite and virtual meeting platforms
- Must possess the following qualities:
- Highly flexible and willing to support sites as needed within and across regions, detail oriented with strong organizational skills
- Strong problem-solving skills
- Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts
- Excellent customer interaction skills
- Works calmly and professionally under pressure
- Enthusiastically works in a fast-paced environment while managing multiple tasks
TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.
