What are the responsibilities and job description for the Logistics Manager, Command Center position at TransMedics?
Job Description:
TransMedics has initiated a national program for organ retrieval and organ management with the goal of increasing utilization of donor organs for transplant using the Organ Care System (OCS) technology platform in conjunction with our best in class Logistics Command Center.
Transplant Logistics is a recently created organization responsible for leading all aspects of TransMedics’ transplant logistics, enabling the exponential growth of the National OCS Program (NOP). The team’s comprehensive scope includes data analytics, network and topology design, capacity planning, product and program management, and the daily execution of air and ground transplant logistics operations, managed by a world-class central command center operating 24/7. Reporting to a Command Center Senior Manager, the Logistics Manager will play a key role in executing end-to-end logistics for critical transplant missions.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:
- Drives end-to-end logistics execution across all areas of the command center including resource dispatch, effective resource assignments, air and ground transportation, travel arrangements, etc. to ensure aviation resources, clinical resources, equipment, and organs arrive where and when they are needed
- Collaborates with all areas of the LCC including transplant clinical coordination, ground transport coordination, aviation coordination and logistics support
- Establishes an itinerary outlining means of transportation and timeline to be shared with the donor and receiver sites. Once the resources are on route, monitors progress and takes ownership to minimize effects of any disruptions of route or timeline and communicating such changes to stakeholders.
- Prepares clear and cost-effective transportation quotes for customers
- Operates at the highest level of quality, meeting customer needs in a cost efficient manner by efficiently managing interfaces and coordination between the various LCC teams
- Demonstrates a keen understanding of the significance of the work that the LCC supports, focused on the best interest of our patients and saving their lives.
- Recommend and actively participate in quality improvement initiatives and team projects as assigned
- Attend team meetings outside of call hours as necessary
- This job is based full-time at our Andover, MA Transplant Logistics Command Center (remote shifts are not permitted). The Logistics Manager will work approximately 15 12-hour shifts per month in a 4 days on, 3 days off, 3 days on, 4 days off schedule; includes nights, holidays and weekends
- Perform other TransMedics tasks and duties as assigned
BACKGROUND AND QUALIFICATIONS:
- Bachelor’s degree plus 5 years of operations experience including logistics, retail, transportation, command center, control tower, etc.
- Must be highly organized and adept keeping on track in a fast-paced, high urgency environment with multiple simultaneous inputs
- Strong analytical skills and the ability to make sound recommendations based on thoughtful and accurate analysis
- Outstanding written and verbal communication skills and ability to work across teams
- Attention to detail while understanding the big picture
- Tech savvy and able to quickly learn various apps to manage the relevant processes
- Can do attitude, learning agility and strong sense of ownership
EDUCATION:
- Bachelor’s degree in science, math, engineering, operations or other relevant subject, or equivalent combination of education and experience
TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.
