Logistics Support Coordinator, Transplant Logistics Command Center

Job Description

TransMedics has initiated a national program for organ retrieval and organ management with the goal of increasing utilization of donor organs for transplant using the Organ Care System (OCS) technology platform in conjunction with our best in class Transplant Logistics Command Center.

Transplant Logistics is a recently created organization responsible for leading all aspects of TransMedics’ transplant logistics, enabling the exponential growth of the National OCS Program (NOP). The team’s comprehensive scope includes data analytics, network and topology design, capacity planning, product and program management, and the daily execution of air and ground transplant logistics operations, managed by a world-class central command center operating 24/7. The Logistics Support Coordinator is part of the Transplant Logistics Command Center and supports TransMedics team members before, during and after missions.

Essential Duties And Responsibilities Include The Following

• Arranges logistics for NOP teams (surgeons, OCS specialists and aviation crew members) including but not limited to commercial airline flights, ground transportation, rental car reservations & hotel accommodations.
• In partnership with ground transportation specialists, plans pick up/drop off schedules to ensure teams are transported in efficient and timely manner; communicates itineraries clearly and efficiently as required
• Assists NOP teams with any requests, issues, or concerns while on a mission
• Maintains accurate records related to reservations & airline ticket credits.
• Ensures compliance is met with all company policies and procedures, safety standards
• This is a non-exempt job. The Logistics Support Coordinator will work approximately 15 12-hour shifts per month in a 4 days on, 3 days off, 3 days on, 4 days off schedule, including nights, holidays, and weekends
• Performs other TransMedics tasks and duties as assigned
  
  

Background And Qualifications

• 3-5 years’ experience in customer service, travel, or logistics
• Flexibility to work 12-hour shifts and a non-standard rotating schedule including nights, weekends ,and holidays
• Proven ability to multi-task and calmly manage several projects at once
• Strong analytical skills and the ability to make sound recommendations based on thoughtful and accurate analysis
• Outstanding customer service skills
• Excellent written and verbal communication skills
• Strong team player, willing to step in and help others as needed
• Tech savvy and able to learn new systems, apps and processes quickly
  
  

Education

• Associate degree plus 3 years relevant experience or equivalent combination of education and experience
  
  

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.