What are the responsibilities and job description for the Transportation Coordinator position at Transpar Group Inc.?
Job Description
Job Description
Job Title : Transportation Coordinator
Reports To : Customer Service Manager
Job Type : Full-Time
Schedule : Monday – Friday
Location : Coventry, RI
Pay Range : $19-$20 an hour
Job Summary :
At TransPar, exceptional customer service is at the heart of our operations. We are looking for a full time Transportation Coordinator (TC) 5 days per week at our Rhode Island Statewide Student Transportation Program. As a TC, you will provide professional customer service to both school staff and district parents / guardians. You will collaborate with those parties and our school bus contractor personnel to resolve issues.
Responsibilities :
- Perform all clerical functions assigned by the General Manager and Customer Service Manager
- Receive and resolve complaint and inquiry calls or direct the caller to the appropriate school administrators, bus contractors and / or Department of Transportation staff for resolution.
- Receive, record and track accident, incident and complaint reports and direct copies to proper staff members.
- Resolve disputes, disagreements and misunderstandings between the Department of Transportation, school administrators, school bus and student taxi contractors, and parents.
- Develop and maintain positive relationships with all RI outplacement a schools and RIDE administrators, school bus contractors, parents and patrons.
- Support school bus contractors and school administrators to ensure current, accurate student information and routes.
- Assist contractors, school administrators, Team Leads, Operations Manager, and Transportation Director in solving route and bus stop related issues.
- Support internal and external administrators with maintenance of student information in the automated systems.
- Monitor on-time performance of school bus contractors.
- Assist in conducting quality assurance audits and monitoring submission of required documents by contractors to ensure contract compliance.
- Perform other duties as assigned by the Operations Manager.
Qualifications :
Salary : $19 - $20