What are the responsibilities and job description for the Technical Trainer and Support Specialist (Remote) position at TRANSPORT REFRIGERATION INC?
Job Details
Technical Trainer and Support Specialist
Transport Refrigeration Technical Trainer and Support Specialist
Monday - Friday, Full-Time, Flexible schedule (Based on customer availability)
Location: Remote, USA (Up to 75% Travel)
🚚 Join the Team That Keeps Fleets Moving 🚚
As a Transport Refrigeration Technical Trainer and Support Specialist, you will be responsible for delivering high-level technical training, offering expert troubleshooting assistance, and working directly with customers to ensure the continued success of their refrigeration systems. This is a highly visible, impactful role where you will be interacting with key accounts, including C-suite executives, while also supporting internal teams to drive customer satisfaction and operational efficiency.
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🏭 About TRI
Transport Refrigeration, Inc. (TRI) is a leader in providing innovative refrigeration solutions to the transportation industry. We are committed to delivering exceptional service and support to our customers. As we continue to grow, we're seeking a Transport Refrigeration Technical Trainer and Support Specialist to join our dynamic team and provide top-tier training and technical support to our clients.
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🤝 Why You’ll Love It Here
· Competitive pay based on experience
· Great Benefits:
- Medical (multiple plans to choose from), Dental, and Vision
- Employer Health Savings Account, "HSA" available with Bi-Weekly Contributions
- Employer-Paid Basic Life and Long-Term Disability Insurance
- 401(k) with company match after one year
- PTO starting on day one
· Ongoing training and advancement opportunities
· Family-owned company culture with strong values
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✅ What You Bring
· Experience: Minimum of 5 years of experience as a Thermo King or Carrier Transicold Master Technician.
· Certifications: Valid EPA 608 and 609 certifications preferred but not required.
· Technical Proficiency: Experience with telematics, Wintrac, and Tru Tech systems is preferred.
· Education: High school diploma or equivalent required; additional technical education is a plus.
· Microsoft Office: Proficiency in Microsoft Office tools (Excel, Word, PowerPoint) required.
· Driver's License: Must have a valid, unrestricted driver's license.
· Soft Skills: Excellent communication skills, with a strong customer service focus and the ability to manage multiple projects simultaneously.
· Self-Starter: Ability to work independently in a remote setting and take initiative without direct supervision.
· Problem-Solving: Strong analytical skills and the ability to identify and implement solutions to technical and business challenges.
· Attention to Detail: High level of organization and attention to detail in managing customer needs, technical support, and project execution.
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📱 What You’ll Do
· Training & Support: Provide in-depth technical training and support for customers using Thermo King and Carrier Transicold equipment.
· Customer Guidance: Offer technical guidance and troubleshooting expertise to ensure efficient system performance and resolution of issues.
· Project Management: Oversee multiple projects simultaneously, coordinating between internal teams, vendors, and customers to ensure seamless execution.
· Trend Analysis & Solution Development: Analyze industry trends, customer feedback, and technical challenges to proactively develop and implement solutions that enhance customer success.
· High-Profile Interactions: Engage with key accounts, including C-Suite level executives, to provide tailored support and address strategic needs.
· Cost-Effective Solutions: Identify and implement cost-saving strategies for refrigeration system maintenance and repairs.
· Collaboration: Work effectively with internal teams, customers, and external vendors to deliver comprehensive solutions.
· Travel: Availability to travel up to 75% to provide on-site support, training, and customer engagement as needed.
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Additional Requirements
· Successfully pass pre-employment (post-offer) background check
· Travel up to 75% of the time
· Ability to interact with senior-level decision-makers and work cross-functionally across teams
📝 Ready to Apply?
If you’re ready to make a big impact in a growing, essential industry, let’s talk. Apply today to play a key part in delivering exceptional service and solutions that drive our customers' businesses forward!
Interested in learning more? Check out our website at trcompanies.com/careers and company video: https://youtu.be/VYb6Xzu2dI0
*** Applicants must apply directly, no recruiting agencies please ***
Transport Refrigeration, Inc. is an equal opportunity employer.
Qualifications
