What are the responsibilities and job description for the General Manager at Trasca & Co Eatery position at Trasca & Co Eatery?

Job Description

General Manager – Trasca & Co Eatery & Ponte Vedra Tap Room

Location : Ponte Vedra Beach, FL

Compensation : $50,000 / year salary partial inclusion in tip pool (currently averaging $300 per pay period)

Schedule : Full-time, Bi-weekly pay (40-60 hours per week as business requires)

Position Overview

We are seeking a dynamic and results-driven General Manager to lead our team at Trasca & Co Eatery & Ponte Vedra Tap Room . This role is responsible for overseeing all restaurant operations, ensuring exceptional customer service, maintaining high-quality food and beverage standards, and driving profitability. The ideal candidate is a proactive leader with a passion for hospitality, strong business acumen, and the ability to foster a positive team environment.

Key Responsibilities

Operational Leadership

Develop and execute operating goals and objectives to enhance restaurant performance.
Monitor and manage budgets, analyze variances, and take corrective actions as needed.
Implement and maintain standard operating procedures to optimize efficiency.
Assist in marketing efforts and promotional activities to drive sales.
Driving catering business forward to increase restaurant sales.
Maintain accurate business performance records and analyze key financial metrics.
Ensure all health and safety standards are met, maintaining a 90% health inspection rating .

Staff Management & Development

Recruit, train, and coach a high-performing team.

Conduct bi-annual performance reviews and facilitate ongoing team development.

Create and manage staff schedules to ensure efficient operations, ensuring proper coverage at all times.

Monitor and evaluate staff performance, providing feedback and guidance as necessary.

Foster a positive, team-oriented culture that prioritizes exceptional customer service.

Lead Trasca 101 Training sessions for new hires as needed.

Food & Beverage Operations

Analyze food and beverage costs , manage inventory, and oversee purchasing to ensure profitability ( goal : 30% or less cost of goods monthly ).

Ensure proper food safety and sanitation standards are upheld at all times.

Maintain menu consistency , monitor portion sizes, and minimize waste.

Oversee quality control, ensuring high standards for food preparation and presentation.

Customer Experience & Service

Engage with customers to build relationships and ensure satisfaction.

Handle customer inquiries and complaints with professionalism and efficiency.

Maintain a 9.0 or greater satisfaction rating on all restaurant customer surveys and a 4.5 rating on social media platforms .

Enable flawless guest communication (in-person, phone, email, social media, etc.).

Ensure smooth catering and event operations, from outreach to execution.

Facility & Vendor Management

Oversee equipment maintenance and coordinate necessary repairs.

Manage vendor relationships and negotiate purchasing agreements.

Maintain cleanliness across all areas, including the dining room, bar, kitchen, restrooms, storage units, and all equipment .

Administrative & Financial Management

Manage profitability, aiming for 10% net profit .

Keep cost of labor at 30% or less monthly .

Assist in payroll preparation and daily deposits.

Manage ordering for food, kitchen equipment, and cleaning supplies .

Handle POS and IT systems (computers, printers, software, etc.).

Revise and implement checklists and SOPs for daily operations as needed.

Qualifications & Competencies

Preferred experience in restaurant or hospitality management , but not required.

Strong leadership, problem-solving, and decision-making skills.

Excellent communication and interpersonal abilities.

Financial acumen with experience in budgeting, cost control, and P&L management .

Ability to multitask, adapt, and perform in a fast-paced environment .

Passion for providing top-tier customer service and team development .

Ability to challenge the status quo and recommend improvements .

Ability to drive sales through community outreach and innovation. i.e Catering, private events, promotions, etc.

Additional Benefits

Access to Medical / Dental / Vision benefits (portion of medical covered by employer).

5 days of PTO first year, 10 days of PTO starting in the second year (excluding company holidays, non-carryover).

Our Mission

Use great food, great service and a great experience

To make each day better for our guests

To make the community more culturally vibrant

And to enrich the lives of our TEAM.

Our Core Values

Hustle : Energy, Inspired, Hard-working, Dependable, Proactive, Inertia, Exceed Expectations, Over-deliver

Professional : Respectful, team-player, communicative, loyal, accountable, reliable, honesty, integrity, coachable.

Positive : Sunny disposition

Caring : Thoughtfulness, empathetic, Sincere, Genuine

Passionate : Warm Spirit, Enthusiasm, Fun

Creative Problem-Solver : Ingenuity, Self-managed / self-motivated / self-discipline, Independent Thinkers, innovative, collaborative

Available shifts and compensation : We have available shifts all days of the week. Compensation is $24.00 - $29.00 / hour.

About Trasca & Co Eatery : Our History : This is the story of a secret family recipe that crosses state borders and generations. It all begins with Everetta Frasca, our owner Sara Frasca’s grandmother, who invented the Panino as we know it today. Little did Grandma Frasca know she had created a sandwich that would be craved across the country and become the pride and joy of Trasca & Co Eatery. Our original location opened in Colorado Springs in 1974, but now we call beautiful Ponte Vedra Beach our home. We’ve been serving up hand-crafted deliciousness ever since! What is a Panino? The Panino is the heart of our menu. It’s a unique, Italian creation eaten like a rolled-up sandwich. We start with the secret family dough recipe made fresh each morning, then add the highest-quality meats, cheeses, and vegetables. We bake until perfectly golden brown and serve with our homemade sauces and sides. From the Turkey Avocado to the Spaghetti Pie, there’s a Panino for everyone. Our 2022 Expansion : The story isn’t over yet! In December 2022, we opened the doors to our expansion, The Ponte Vedra Tap Room. Welcome to your new favorite hangout! The PV Tap Room offers a menu of craft and local beers, wine, hard seltzers, and hot appetizers. Come visit to have a drink, watch the game, and listen to live music. We’re connected to Trasca & Co–you can’t miss us! Learn more about us at www.trascaandco.com.

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Salary : $50,000

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