Commercial Administrator

Job Description: Trash Taxi of Georgia is looking for a professional and experienced inside sales administrative support member for our commercial business working out of the Austell, GA location. This position will provide inside sales administrative support for the day-to-day operations of Frontload and Rolloff, provide service information to customers, report service issues for resolution, and perform accounting and data entry, commercial sales, and retention tasks. This role requires a proactive and results-orientated individual who can work independently to meet sales targets, provide exceptional customer service, and positively represent the company’s values.

Job Duties:

• Multi-tasks to balance multiple items such as high volume of incoming calls, daily work, and priority items.
• Attracts potential customers by answering billing and commercial service questions and providing accurate information about future services. 
• Strives to finalize sales and offer solutions to customers.
• Opens and maintains customer accounts by recording or updating account information.
• Maintains financial accounts by processing customer adjustments, payments, and invoicing.
• Negotiate price increases and support customer retention activities.
• Facilitate service agreement renewal process.
• Maintain a list of local public bids to track contract ending and renewal dates for opportunities.
• Resolve billing and collection issues.
• Build and maintain strong relationships with existing customers through regular communication and exceptional customer service.
• Able to deal with frequent changes in the work environment throughout company expansion.
• Support new commercial customer onboarding activities, including account signup, creation, service agreements, and payment processing.
• Work with customers to make service changes to accounts, including increases/decreases in container size, frequency, rates, etc…
• Contributes to team effort by completing administrative tasks as assigned.

Minimum Job Requirements: 

• At least 2 years of experience with administrative functions in commercial waste administration including sales, billing, and customer service.
• Proven inside sales experience, preferably in a B2B sales environment.
• Strong negotiation and closing skills.
• At least 18 years of age or older
• High School Diploma or GED
• Legally eligible to work in the United States
• Window’s based proficiency, complex data entry
• Experience with billing accounts receivable
• Successfully pass pre-employment (post-offer) drug screen
• Able to work in the office location in Austell, GA

Preferred Qualifications

• 5 or more years working in sales/administration/customer service for the solid waste industry.
• Experience with solid waste hauling software
• Bi-lingual (Spanish)

Compensation:

• Competitive hourly rate, with applicable overtime
• 6-11% of quarterly wages in bonus opportunities
• Medical, Dental, Vision, and Life insurance plans
• 401(k) with a generous company match
• Short and Long Term Disability available
• Additional Insurance with AFLAC is available
• PTO

Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Organization, Professionalism, Problem Solving, Verbal Communication, high degree of accuracy and detail orientation. 

GA Drug-Free Workplace