What are the responsibilities and job description for the Program Manager, Rewards position at Trashie?
Trashie is the world’s first rewards platform built around recycling—where strong deals, badass recycling, and real rewards come together. Founded in 2023, we’ve quickly become the go-to destination for recycling clothes, shoes, and electronics, with millions of pounds diverted from landfills and thousands of users earning points along the way.
Our flagship product, the Trashie Take Back Bag, makes clothing recycling in the U.S. easier than ever. In return, users unlock exclusive deals and rewards from top brands they love. Trashie isn’t just about recycling—it’s about reshaping consumer behavior and building the future of commerce.
Backed by top-tier investors and brand partners, we’re on a mission to make recycling super fun, crazy rewarding, and even a little addictive.
Ready to help build the ultimate rewards platform—powered by recycling? Join us!
Role Overview
We’re looking for a strategic and operational Program Manager to shape and drive the execution of our Membership & Rewards Program—a key contributor to customer loyalty and engagement. This role is ideal for someone who sees the big picture, brings structure and momentum to cross-functional work, and is motivated by delivering tangible results.
As Program Manager, you'll contribute to the strategic vision of the program, and facilitate the planning, execution, and ongoing optimization of the program. Working cross-functionally with marketing, product, business development, engineering, operations, and customer service, you’ll help ensure the program runs smoothly, stays aligned with business goals, and delivers a cohesive, mission-aligned member experience.
Key Responsibilities
Program Strategy & Planning
As the only rewards platform inspiring new consumer behaviors around recycling and sustainability while driving revenue and environmental impact, Trashie offers a mission-driven opportunity to make a difference. You'll work alongside a smart team passionate about creating positive change in the world. Trashie fosters an inclusive culture as an equal-opportunity employer, committed to diversity and providing a safe, rewarding, and empowering work environment. With competitive wage minimums, generous benefits, and supportive personal leave policies, Trashie ensures its employees feel valued and supported every step of the way.
Why You'll Love Working Here
Our flagship product, the Trashie Take Back Bag, makes clothing recycling in the U.S. easier than ever. In return, users unlock exclusive deals and rewards from top brands they love. Trashie isn’t just about recycling—it’s about reshaping consumer behavior and building the future of commerce.
Backed by top-tier investors and brand partners, we’re on a mission to make recycling super fun, crazy rewarding, and even a little addictive.
Ready to help build the ultimate rewards platform—powered by recycling? Join us!
Role Overview
We’re looking for a strategic and operational Program Manager to shape and drive the execution of our Membership & Rewards Program—a key contributor to customer loyalty and engagement. This role is ideal for someone who sees the big picture, brings structure and momentum to cross-functional work, and is motivated by delivering tangible results.
As Program Manager, you'll contribute to the strategic vision of the program, and facilitate the planning, execution, and ongoing optimization of the program. Working cross-functionally with marketing, product, business development, engineering, operations, and customer service, you’ll help ensure the program runs smoothly, stays aligned with business goals, and delivers a cohesive, mission-aligned member experience.
Key Responsibilities
Program Strategy & Planning
- Contribute to the strategic development and ongoing refinement of the Membership & Rewards Program roadmap in partnership with senior leadership.
- Define program objectives, success metrics, and key results to guide prioritization and measure impact.
- Own the day-to-day performance of the program, ensuring initiatives align with company goals and customer needs.
- Gather and synthesize feedback from members and internal teams to inform continuous improvement and strategic decision-making.
- Break down high-level goals into actionable tasks, timelines, and deliverables across workstreams.
- Create, manage, and track project plans for initiatives such as feature development, engagement campaigns, and platform operations.
- Facilitate project kickoffs, regular check-ins, and status updates to maintain alignment and accountability.
- Monitor progress, follow up on action items, and escalate blockers to ensure timely delivery.
- Coordinate with internal teams including marketing, product, operations, business development, and customer service to support program execution.
- Ensure workstreams are aligned, resourced, and operating efficiently.
- Serve as a central point of communication, driving clarity and momentum across teams.
- Support the consistent delivery of a seamless, on-brand, and impactful member experience.
- 5 years of experience in program coordination, business operations, management consulting, or a strategic cross-functional role
- Experience in a consulting environment or an MBA is a plus—particularly if you’ve applied business strategy to customer experience or loyalty programs.
- Strong project management skills with experience managing timelines, task tracking, and cross-team collaboration
- High Proficiency with project management and collaboration tools (e.g. ClickUp, Asana, Notion, or similar)
- Highly organized and detail-oriented, with the ability to keep multiple workstreams moving
- Excellent written and verbal communication skills, including the ability to follow up, clarify, and escalate when needed
- Comfortable working with data to track performance, identify trends, and support decision-making
- A proactive, collaborative team player who thrives in a mission-driven, fast-paced, and evolving environment
As the only rewards platform inspiring new consumer behaviors around recycling and sustainability while driving revenue and environmental impact, Trashie offers a mission-driven opportunity to make a difference. You'll work alongside a smart team passionate about creating positive change in the world. Trashie fosters an inclusive culture as an equal-opportunity employer, committed to diversity and providing a safe, rewarding, and empowering work environment. With competitive wage minimums, generous benefits, and supportive personal leave policies, Trashie ensures its employees feel valued and supported every step of the way.
Why You'll Love Working Here
- A fast-moving, purpose-driven team rethinking how people engage with the brands they love
- Competitive salary performance-based bonus
- Equity package
- Comprehensive health, dental, and vision coverage
- Remote-first flexibility generous Flexible Time Off
- Big impact, low ego culture
