What are the responsibilities and job description for the Consultant - Process Engineering position at Travelers Insurance?
Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
101,300.00 - $167,000.00
Target Openings
What Is the Opportunity?
Participate in high profile process assessment, improvement and design services to improve overall business performance, customer experience and employee experience by identifying impediments to effective and efficient operational performance. Introduce changes in operational processes and organizational behaviors that have a positive impact on bottom line results. Identify opportunities to improve productivity, decrease costs, increase available capacity, improve accuracy and timeliness, change behaviors, redesign roles and improve operational controls. Provide technical consulting, generate new ideas, influence business leaders on the benefits, and assist in their implementation to achieve recommended results. Manage, organize and coordinate project assignments. Oversee the work of others to ensure assignments are completed on time. Provide direction and consultation as needed. Projects may be smaller and less complex. Consult with business leaders on division wide issues.
What Will You Do?
- Provide process assessment and improvement services to improve overall business performance by identifying impediments to effective and efficient operation performance to improve overall business performance through redesigned workflows, proper staffing levels, redefined roles and responsibilities, productive behaviors, and effective use of technology that have a positive impact on bottom line results and the customer's experience.
- Assists with developing the overall project framework, approach, timeline, and resource allocation.
- Assists with assessing and identifying opportunities for the moderately challenging and ambiguous aspects of the process.
- Assists with conducting discovery work sessions with process participant groups or individuals and their management to investigate, document and develop a detailed and comprehensive understanding of the moderately complex / more defined aspects of the current process and the underlying embedded behaviors that are influencing outcomes. May also lead discovery sessions with individuals.
- Leads agile project team and is accountable for project deliverables. Manages and concurrently functions as an individual contributor on more complex process assessment and improvement projects. Assigns work and manages the work of others.
- Synthesizes, associates and assesses considerable amounts of disparate information to identify process issues, their root causes, how different actions generate different results (cause and effect), and the collective impact on process efficiency, effectiveness and the customer's experience.
- Applies solid knowledge of Lean Six Sigma process design techniques and methodologies to assess the risks and benefits of process opportunities.
- Assists with identifying process recommendations focused on developing a process model that optimizes process efficiency, effectiveness and the customer's experience for moderately complex process issues, along with their anticipated impact on the process.
- Collaborates with others to create a formal report / presentation (process insights, facts, details, examples, recommendations and impacts) describing the process and opportunities in a clear / easy to understand format, so leadership can make more informed decisions about how to optimize processes.
- Presents the moderately complex process findings, recommendations and implementation considerations during formal discussions with senior business leaders to influence how they view their processes.
- Meets with department leads and business partners to provide periodic status updates of current project efforts.
- Collaborates with others as a team member on area / department initiatives beyond core project assignments.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
What is a Must Have?
What Is in It for You?
Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http : / / careers.travelers.com / life-at-travelers / benefits / .
Salary : $101,300 - $167,000
