What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Travelodge by Wyndham?
- We are looking for a Hotel Front Desk Agent/Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Opera Cloud or Opera PMS.
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Holidays
- Night shift
- On call
- Overnight shift
- Weekends as needed
Experience:
- Front desk: 1 year (Preferred)
- Customer service: 2 years (Required)
Work Location: In person
Salary : $20 - $23
Overnight Auditor / Front Desk Agent (Hotel)
Royal Pacific Motor Inn -
San Francisco, CA
Front Desk Agent
Crestline Hotels and Resorts -
San Francisco, CA
Front Desk Agent
Hotel Nikko SF -
San Francisco, CA
