What are the responsibilities and job description for the Front Desk Agent position at Travelodge by Wyndham?
About us
We are professional and agile.
Our work environment includes:
- Modern office setting
- Food provided
We are seeking a dedicated Front Desk Agent to join our team and uphold our commitment to providing outstanding guest experiences. The ideal candidate will excel in guest relations, possess strong communication skills, and thrive in a fast-paced setting.
Responsibilities:
- Warmly welcome guests and efficiently handle check-ins and check-outs.
- Answer incoming calls with professionalism and address inquiries promptly.
- Maintain the front desk area in a neat and organized manner.
- Process various forms of payment accurately, including cash, credit cards, and other methods.
- Offer guests detailed information about the resort's amenities and local attractions.
- Manage room reservations effectively while ensuring accuracy.
- Complete all necessary paperwork with precision and attention to detail.
Qualifications:
- Proven experience in front desk operations, preferably within a hotel or resort setting.
- Proficiency in phone etiquette and familiarity with phone systems.
- Exceptional customer service skills with a focus on guest satisfaction.
- Fluency in multiple languages is advantageous (Bilingual).
- Knowledge of hospitality management practices is a plus.
Join our team at Travelodge by Wyndham and be part of an organization that values excellence in service delivery and creates memorable experiences for our guests.
Job Type: Full-time
Pay: $10.00 - $11.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Work Location: In person
Salary : $10 - $11
