What are the responsibilities and job description for the Front Desk Agent position at Travelodge by Wyndham?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will play a crucial role in creating a welcoming atmosphere for all guests.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and reservations using hotel management software.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Assist with night audit duties as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
- Process phone calls using phone systems, directing inquiries to appropriate departments as needed.
- Uphold high standards of guest relations by providing personalized service.
Skills
- Strong customer service skills with a focus on guest relations.
- Experience in hospitality management or hotel management is preferred.
- Familiarity with front desk operations, including night audit procedures.
- Proficiency in phone systems for effective communication.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent organizational skills and attention to detail.
- Ability to work well under pressure in a fast-paced environment.
- A positive attitude and willingness to go the extra mile for guests.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $15.25 - $16.00 per hour
Expected hours: 32 – 40 per week
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Fargo, ND 58103 (Required)
Ability to Relocate:
- Fargo, ND 58103: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
