What are the responsibilities and job description for the Front Desk Associate (Days and Evenings) position at Travelodge Flowood?
Job Summary
We are seeking a detail-oriented and customer-focused Relief Front Desk Associate to join our hospitality team. The Relief Front Desk Associate plays a crucial role in ensuring the smooth operation of our hotel. This position involves performing front desk duties, managing guest services, and assisting with breakfast. The ideal candidate will possess strong communication skills, a commitment to excellent customer service, and the ability to work independently.
Responsibilities
- Welcome guests in a warm and friendly manner.
- Ascertains their lodging, purchasing needs.
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
- Knows all essential aspects of our resort or hotel operations.
- Registers guests and manages the rooming chart.
- Assists with breakfast
- Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Monitors lobby and check-in activity to determine room flow.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Provides pre-arrival support for guests arriving on packages.
- Facilitates correspondence with guests.
- Acts as the site liaison for the services and sales center.
- Works collaboratively with any resort associates and resources.
Experience
- Experience in front desk operations within a resort or hotel setting is required.
- Strong customer service skills with a focus on guest satisfaction.
- Multilingual abilities are highly desirable to cater to diverse clientele.
- Excellent communication skills, both verbal and written, are essential for effective interaction with guests and team members.
Job Type: Full-time
Pay: From $12.03 per hour
Expected hours: No more than 32 per week
Schedule:
- 8 hour shift
- Every weekend
- Overnight shift
Application Question(s):
- Can you type 30 wpm?
- This job requires prolonged standing. Can you stand for 3 hours without sitting?
- What hotels have you worked on the front desk?
Work Location: In person
Salary : $12
