What are the responsibilities and job description for the Evening Shift Front Desk Agent position at Travelodge?
Overview
We are seeking a reliable and friendly Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and efficient check-in and check-out processes. This role is crucial in creating a positive experience for our visitors, reflecting our commitment to hospitality and guest satisfaction.
Duties
- Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
- Manage reservations and handle guest inquiries regarding accommodations, amenities, and services.
- Process check-outs efficiently while ensuring all charges are accurate.
- Answer phone calls promptly, providing information or directing calls as necessary using effective phone etiquette.
- Maintain knowledge of hotel policies, local attractions, and events to assist guests effectively.
- Handle guest complaints or concerns with professionalism, aiming for resolution and satisfaction.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Skills
- Strong background in hospitality or hotel management is preferred.
- Excellent customer service skills with a focus on guest relations.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong communication skills, both verbal and written, to interact effectively with guests and staff.
- Attention to detail and ability to multitask efficiently.
Join us in delivering outstanding hospitality experiences while fostering an inviting atmosphere for all our guests!
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Ability to Commute:
- Spearfish, South Dakota 57783 (Required)
Ability to Relocate:
- Spearfish, South Dakota 57783: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $15
