What are the responsibilities and job description for the Customer Service Representative position at TraxNYC Corp?
About Us :
At TraxNYC, we redefine what it means to wear luxury jewelry. Located in the heart of New York City’s Diamond District, we’ve built a global reputation as trendsetters in custom jewelry design, offering one-of-a-kind pieces that showcase exceptional craftsmanship and creativity.
With a legacy built on trust, transparency, and unmatched expertise, we’re proud to be more than a jewelry brand—we’re a community. Whether you're shopping for a timeless investment or a statement piece that turns heads, TraxNYC is here to make your vision a reality.
Join our team, and be part of a fast-paced, creative environment where your talents will shine as bright as the diamonds we design.
Role Summary :
We are seeking a friendly, professional, and detail-oriented Customer Service Representative to be the voice of our brand. This role involves engaging with customers via phone, email, and social media to answer inquiries, resolve issues, and ensure a seamless shopping experience. The ideal candidate is a strong communicator with a passion for customer satisfaction and a keen eye for detail and organization.
Responsibilities :
- Provide prompt, accurate, and courteous responses to customer inquiries via phone, email, live chat, and social media.
- Assist customers with product questions, order updates, returns, and exchanges.
- Resolve customer complaints efficiently and empathetically, ensuring customer satisfaction and brand loyalty.
- Maintain a thorough understanding of our product offerings, brand story, and policies to provide accurate information.
- Process orders and collaborate with the sales and fulfillment teams to ensure timely delivery.
- Gather customer feedback and provide insights to the team for improving our products and services.
- Manage and update customer records in our CRM system.
Qualifications :
What We Offer :
How to Apply :
If you’re passionate about creating memorable customer experiences and want to work with a quickly growing brand, we’d love to hear from you! Please send your resume and if you’d like, a brief cover letter to jobs@traxnyc.com
Job Type : Full-time
Pay : $20.00 - $28.00 per hour
Expected hours : 35 – 50 per week
Benefits :
Shift :
Work Location : In person
Salary : $20 - $28
