Director of Performance Management

At TraXtion, we provide a “best in industry” Software as a Service (SaaS) to our dealership partners. To support our growing customer base, we continue to build out a highly functioning team of Performance Managers. Performance Managers are responsible for interfacing with our dealers to build relationships, drive adoption of products, and minimize subscriber turnover.

The Director of Performance Management will play a pivotal role in building and leading our very important client success organization. We are looking for an experienced Director to help design, innovate and continuously improve the client success model for TraXtion and our Partners. This is a high visibility, high impact role, and a great platform to make a disproportionate impact on our clients and TraXtion’s future success. The role will take responsibility to define the ideal state and execute a roadmap for processes, products, tools, and metrics that lead to improved client retention and future product innovation. You will steer the team and work closely with other business stakeholders, specifically the sales & product teams, to ensure the product meets the needs of our customers. You'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

An ideal candidate is someone with deep sales or client success experience who brings a passion for developing a world class goal-based, success-driven organization.

General Responsibilities

· Strategic leadership: Develop strategies that will drive growth, profitability, and competitive success for TraXtion.

· People leadership: Manage and develop your organization and team leaders. Coaching and mentoring associates with the goal of creating a flourishing environment that develops and retains people

· Product: Harness market intel and identify trends that will help influence product and pricing strategies

· Client facing: Engage partners directly to learn their pain points, identify the problems they are trying to solve, and offer solutions leveraging breakthrough technology and capabilities

· Go-to-market strategy and execution: Plan, execute and manage the go-to-market strategy. Oversee multiple projects and programs concurrently

· Partnership: Work closely with colleagues across TraXtion including Product, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

· Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation

· Ownership mentality: Have the mindset of an owner with strong business judgment and impeccable integrity, and lead collaboratively with business partners across the enterprise. Foster innovation, drive critical decisions, hold others (and yourself) accountable, and be able to consistently deliver results

· Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

· Clear results orientation: Display an intense focus on achieving both short and long-term goals. Drive and execute an agenda in an uncertain and fluid environment

· Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.

Requirements

• High School Diploma or GED
• At least 5 years of experience in Client Success, Sales Management, or Operations
• 2 years of People Leadership experience
• Working knowledge and experience in retail automotive and broad capabilities through software utilization
• Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems
• Ability to effectively work with all levels at an automotive dealership or dealer group
• Ability to communicate in a way that retains audience engagement
• Exceptional listening skills and to be able to detect problems/risks without being in a face-to-face situation, ability to ask open-ended questions to provoke thoughtful disruption
• Client focus and strong customer service skills/approach
• Ability to travel potentially up to 50% although the exact amount may vary depending on client demands, travel consists of in market and overnight or occasional weekends
• Must have a valid Driver License
• Must be authorized to work in the U.S.

Preferred Qualifications

• Bachelor’s degree or military experience preferred
• 2 year of experience in the automotive industry