What are the responsibilities and job description for the Customer Service Rep II position at TRC Talent Solutions?
Our client, Tekni-Plex is hiring for a Remote Customer Service Rep II to join their team! We are actively recruiting individuals who have a passion for delivering quality customer service that impacts on the lives of our customers daily.
This position serves as the primary business contact for all our business unit customer bases and along with the Business Manager, is responsible for the customers satisfaction. The Customer Service representatives are expected to provide support to the customer with purchasing, reporting, quoting, pricing and shipping needs. This position acts as a liaison between the customer, sales, production planning and manufacturing.
To speak with a member of the Talent Acquisition Team, please contact our team at (470)-750-0810!
Schedule : Monday - Friday 1st Shift (8 : 00AM
4 : 00 PM) M-FPay :
22-$24 / hr. Negotiable based on experience
BENEFITSWeekly PayHealth Benefits : Medical, Dental, Vision, LifePaid Time OffRetirement Packages
DUTIES AND RESPONSIBILITIESReceive and process customer purchase orders. Enter and plan sales orders to translate the customer requirements into production requirements which are forwarded to production scheduling.Process change orders, trial orders, remake orders and rework orders to comply with customer needs.Inform Business Manager of any significant changes or issues with a customer account or specific orders.Work closely with the manufacturing and planning teams to ensure that customer orders are moving through the system as needed and that customer requirements / ship dates are met.Ensure that all purchase orders have accurate pricing and if not, collaborate with the business manager to resolve any discrepancies, processing only those POs that have correct pricing.Maintain order status reports, as needed, for tracking and managing customer orders and inventories until such time that shipment is made.Develop and manage customer specific forecasts, inventory models and stocking programs to insure that we can provide product to meet the customer requirements. Maintain and manage any finished goods safety stock requirements through the forecast and sales orders.Manage customer specific inventory programs to insure that the customer remains in compliance with the terms of the program.Process and execute shipments.Create and distribute all documentation for domestic and export shipments.Create and distribute all invoices, ensuring the accuracy of quantities and pricing before updating.Create and distribute credit notes as needed.Process new artwork by initiating the creation of a new finished goods number, entering product specifications as supplied by the customer and forwarding the artwork to graphics for the creation of keys or color swatches. Coordinate the customer approval of the keys or color swatches.Assist the Business Manager to coordinate customer visits for press side approvals.Ensure that packing specifications are accurate and current.Ensure that all customer specific instructions are accurate and current.Respond to customer inquiries in a timely manner.Initiate, monitor and / or process customer complaints, forwarding samples to QA and managing communication of return authorizations and RC / CA with the customer.Work with the credit and collection team in the collection of past due invoices as requested.Place shipments on hold if directed by finance.Visit customer facilities 1-2 times per year. Some overnight travel by various modes of transportation including airplane, train or automobile as deemed appropriate.Provide insight and advice to senior management concerning decisions and prioritization needs which arise during the course of the sales and order fulfillment process.Ability to work extended hours if needed.Perform related duties as assigned by Supervisor
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Salary : $22 - $24
