What are the responsibilities and job description for the Administrative Assistant / Scheduler position at Treasure Coast Hospice?
Definition
The Administrative Assistant/Scheduler is responsible for assisting the manager or designee to provide general administrative support and other clerical functions.
Qualifications
- Minimum one year of office support experience. Computer literate with intermediate knowledge of Word, basic Excel and Windows skills.
- Excellent internal and external customer service skills required. Demonstrated effective written and verbal communication skills. Ability to multi-task.
- Experience in scheduling clinical staff in accordance with staffing requirements. Must be able to prioritize duties on a daily basis in response to rapidly changing patient care needs. Ability to utilize outstanding customer service skills.
- EMR experience preferred.
- Attendance is a condition of employment.
Key Result Areas
- Ability to use desktop or laptop computer programs as needed.
- Answer telephone calls and direct to appropriate person.
- Input data in EMR.
- Responsible for accurate, daily scheduling of clinical staff as measured by the tracking of patient care coverage.
- Accountable for accurate data entry of patient care coverage as measured by internal auditing.
- Accountable for responding to scheduled and unscheduled absences as measured by scheduling of per diem and other patient care staff ensuring that patient care needs are met.
- Fulfill all responsibilities related to the success of the strategic plan of the organization, as requested and assigned.
- Assist Crisis Care coordinator when needed.
OSHA Category
Position will be categorized as category III (involves no routine or potential exposure to blood, body fluids/tissues).
Working Conditions
- Standing
- Sitting
- Walking
- Lifting (raising or lower without mechanical aids) 50 lbs.
- Pushing or pulling
- Carrying objects
- Climbing (ascending or descending stairs or ladders)
- Crouching (bending at the knees)
- Crawling (moving about on hands and knees)
- Stooping (bending at the waist)
- Reaching (extending hands and arms in any direction)
- Handling (seizing, holding, grasping or turning objects)
- Typing, picking, pinching or otherwise working with fingertips
- Using arm muscles frequently
- Using leg muscles frequently or for extended periods.
Additional Information
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Incumbent may be required to perform emergency duty before, during and/or beyond normal work hours or days in the event of an emergency, crisis situation or disaster (man-made or natural) including evacuation sites. The person in the position will work in a smoke-free location, and is expected to adhere to all smoking restrictions.
EEO/Drug Free Workplace
