Targeted Case Manager SUPERVISOR (TCM Supervisor)

JOB RESPONSIBILITIES

Monitors contractual compliance, provides administrative oversight and clinical consultation to assigned Targeted Case Managers.

PROCESSING DUTIES

• Reviews notes and documentation submitted by Targeted Case Managers.
• Performs random charts audits as part of departmental QA process.
• Monitors transition planning and discharges to ensure contractual compliance.
• Conducts internal satisfaction surveys by calling families served by the TCM program, and maintains records.
• Ensures TCMs follow incident reporting procedures compliant with Federal and State Law and submits incident reports to the QA Department.
• Provides customer service to providers and clients by making appropriate interventions and documenting such interventions.
• Provides consultation to direct providers to ensure proper client service provision.
• Follows HIPAA and confidentiality rules.
• Provides direct care services to clients as assigned.
• Attends Staff and management meetings as required by the Agency.

OTHER DEPARTMENT DUTIES AS ASSIGNED

• Attends and participates in staff development trainings and workshops.
• Enter data as required in the electronic database system.
• Attends meetings and trainings in the community.
• Generate correspondence as required.

EDUCATION REQUIREMENTS

• Bachelors Degree in Social Work or related field with at least 1 year of experience with Medicaid. Master’s Degree preferred. Bilingual (Spanish and/or Creole) preferred.
• CBHCMS Certification Mandatory.
• Willing to obtain a Medicaid provider if he/she does not have an active one

Job Types: Full-time, Part-time, Contract

Pay: $20.00 - $25.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Port Saint Lucie, FL 34952

Salary : $20 - $25