What are the responsibilities and job description for the Model Cocktail Server - Sports bar position at Treasure Island Hotel & Casino?
Specific Job Functions
- Greet Guests in a timely, positive and friendly manner.
- Provide exceptional service to customers while maintaining high standards of service
- Efficiently serve food and beverage in all areas of the Sports Bar, following the sequence of service standards set forth by management.
- Possess complete food and beverage knowledge of all products served.
- Check ID's if the guest appears to be under 30
- Follow Alcohol Awareness techniques as needed
- Adhere to all responsible alcohol serving requirements as dictated by the state.
- Handle monetary transactions at the point of sales system (cash, credit cards and room charges) in accordance with department policies and procedures
- Keep Sports Bar neat and orderly by disposing of trash and removing glassware, dishware and silverware no longer in use.
- Communicate with fellow employees and Managers regarding Guest requests.
- Consistently deliver exceptional service to every Guest while interacting in a professional manner.
- Possess a positive attitude towards the Guest and fellow employees to meet and exceed TI Sports Bar standards.
- Know all aspects of our business and match it to the Guest's needs to exceed their expectations.
- Make positive eye contact with the Guest.
- Maintain alert posture, appearing approachable to Guests.
- Maintain utmost respect and courtesy for Guests at all times.
- Maintain professional and well groomed appearance, posture and hygiene.
- Maintain sanitation, cleanliness, and insure the health and safety of our Guests and fellow employees at all times.
- Maintain a clean and hygienic work station in accordance with Clark County Health Standards.
- Possess the ability to work in a team environment
- Maintain flexibility to perform other job related tasks as deemed necessary by management.
- Work station must be maintained and left stocked in the proper location and cleaned for next shift
- Be able to perform a task that requires standing and/or moving at a fast pace for periods of up to eight hours or longer
- Communicate with Management to keep them informed of all special requests from a guest as well as any potential problems or concerns
- Assist new employees with training and answering questions
- Perform all duties as deemed necessary for the success of the department
- Maintains quality service standards with all guests by creating a friendly, relaxed atmosphere while coordinating all service requests.
- Deliver food and beverage orders to guests in a timely manner.
- Fulfill guest requests in a timely manner and assist guests with special requests.
- Work special events as needed for successful operation of department.
- A minimum of 1 year previous cocktail experience required
- Must be a minimum of 21 years of age
- Good athletic physical condition/body strength necessary; must project a slender, toned/fit body image at all times
- Uniform will be provided by Treasure Island
- High volume hotel/bar and restaurant experience preferred
- Must be available for publicity shoots, public appearances, modeling, other advertising, and promotional work as needed
- Must have an excellent upbeat attitude with the ability to interact with people of diverse backgrounds
- Must have basic beverage and beverage serving knowledge
- Must be able to read, write and speak English
