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Rep Ticket Office

Treasure Island Hotel & Casino
Las Vegas, NV Part Time
POSTED ON 1/7/2025 CLOSED ON 1/21/2025

What are the responsibilities and job description for the Rep Ticket Office position at Treasure Island Hotel & Casino?

Specific Job Functions

  • Properly operate the current Ticketing system for ticket sales.
  • Interpret and utilize numerous systems and show codes.
  • Cross-sell tickets and provide information for all sister properties.
  • Provide the highest level of customer service to all guests.
  • Resolve guest complaints or find the appropriate person able to assist.
  • Utilize a cash drawer with various tender types.
  • Input numerous reservations with accuracy.
  • Retrieve seats from different blocks for corresponding vendors.
  • Finalize reservations and distribute tickets to correct purchasers.
  • Organize all daily paperwork by tender types and correctly balance to Cashier Reports.
  • Answer multi-line telephones.
  • Check stock levels and replenish to operational levels prior to opening.
  • Balance correctly at the end of shift.
  • Clean work area thoroughly at the end of shift.
  • Possibility of assisting management when needed.
  • Perform any and all other job related functions.

Responsibilities/Qualifications

  • Must be fluent in English both spoken and written.
  • Previous Ticketing experience is preferred.
  • Must have at least 6 months cash handling experience.
  • Must have at least 6 months of customer service experience.
  • Ability to work independently as well as a part of a team.
  • Professional appearance and demeanor a must.
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