Resort Supervisor

~ WE CREATE WINNING EXPERIENCES ~

*Pay Rate*

$22.50/hour

SUMMARY: Oversee waterpark and spa operations, including equipment, lifeguards, pool and spa staff and safety. Responsible for a high level of guest service as described in your departments guest service standards.

Essential Duties And Responsibilities

• Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
• Direct daily work activities, and inspect completed work for conformance to standards
• Assist manager with developing an annual budget, scheduling, and ordering supplies
• Ensure an environment that is safe and pleasant for patrons
• Assume the duties of lifeguard, waterpark lead attendant, pool attendant and receptionist when necessary
• Identify and assist in emergency situations, including reporting to necessary departments
• Conduct in-service training or other training sessions
• Coordinate, schedule and maintain records required for Waterpark and spa personnel, equipment and operations
• Inspect all areas of waterpark and spa and report issues / concerns to management
• Develop programs to improve the Waterpark and spa and increase patronage
• Promote, offer instruction or speak to groups about the Waterpark and spa at Treasure Island or other remote locations
  
  

Knowledge And Certification, Skills And Abilities

Knowledge and Certification

Required

• High School Diploma/GED or equivalent experience
• 2 years supervisory experience
• 2 years of Lifeguard experience, or combination coaching, lifeguard and instructor
• Current Red Cross Lifeguard Certification and Lifeguarding Instructor Course Certification
  
  

Preferred

• Certified Pool Operator License
• 2 years cash handling experience
  
  

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
• Excellent written, verbal and interpersonal communication skills
• Excellent problem solving skills
• Conflict resolution skills
  
  

Abilities

Required:

• Ability to work fast and efficiently
• Ability to follow and enforce established dress code policies and practice and enforce good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to handle conflict with internal as well as external guests in a high stress, high volume environment
• Ability to manage departmental budget and control labor and expenses
• Ability to manage projects in a timely and efficient manner
• Ability to enthusiastically and professionally sell resort features both on and off property
• Ability to speak in a clear, concise and pleasant voice
• Ability to develop and implement standard operating procedures
• Ability to explain and enforce resort safety standards to team members and guests