Admissions Specialist

Job description

TreatmentX Management is a leading management company for substance use disorder treatment facilities and behavioral health facilities dedicated to providing compassionate care and support to individuals seeking recovery. We are currently seeking an experienced Admissions Call Center Representative with exceptional customer service and interpersonal skills to join our dynamic team. This position offers a unique opportunity to make a positive impact on the lives of those struggling with addiction and be a part of a rapidly growing organization.

To apply for this position, please submit your resume and a cover letter highlighting your relevant experience and why you believe you would be a good fit for this role. We look forward to reviewing your application and considering you for this important position.

Responsibilities:

• Handle incoming calls from individuals seeking information about our treatment programs and services.
• Conduct initial assessments to determine eligibility for admission based on established criteria.
• Provide accurate and detailed information about our programs, services, and admissions process.
• Build rapport and establish trust with potential patients through empathetic communication.
• Discuss health insurance benefits and financial requirements to come into our program.
• Providing reassurance and intervention to an individual/family in crisis.
• Utilize exceptional sales and interpersonal skills to guide potential patients through the admissions process and encourage them to choose our facility.
• Collaborate with clinical staff and other departments to ensure a smooth transition for admitted patients.
• Coordinate admissions from existing referral sources.
• Coordinate travel for qualified patients.
• Maintain electronic records and documentation of all calls and interactions in Salesforce CRM.

Requirements:

• Previous experience in a call center, sales, or customer service role in a behavioral health or substance use disorder treatment setting is preferred.
• Excellent communication skills, both verbal and written.
• Empathetic and compassionate demeanor with a genuine desire to help others.
• Strong interpersonal skills and the ability to build rapport quickly.

• Exceptional closing skills and the ability to overcome objections.
• Live time problem solving skills
• Ability to multitask and work in a fast paced environment
• Behavioral health admissions
• Proficient in using computer systems, electronic medical records, and standard office software.
• Knowledge of substance use disorder treatment and recovery processes is required.

Benefits:

• Competitive salary based on experience and qualifications.
• 401K with employer match
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Paid time off and holiday leave.
• Professional development opportunities and continuing education support.
• Supportive and inclusive work environment.
• Growing company with strong leadership

Job Type: Full-time

Salary: $45,000-$65,000

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance

• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Boca Raton, FL 33487: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Behavioral Health Admissions: 2 years (Preferred)

Work Location: In person

Job Type: Full-time

Salary: $45,000.00 - $65,000.00 per year

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• How many years of Customer Service Experience Do you have?

Experience:

• Substance Abuse: 1 year (Preferred)
• Behavioral Health Admissions: 1 year (Preferred)

Work Location: In person