Admissions Specialist

ABOUT US:

National Behavioral Health provider TreatmentX is opening new locations, providing a full continuum of care treatment model for adults with mental health and substance use disorders.  

OUR CULTURE:

The minute you start working here, you become an integral part of our WE CARE Culture.  Our mission is to provide a transformational influence for patients and their loved ones. Anchored in evidence-based practices, we facilitate person-centered accessible care. We provide best-in-class treatment for patients with a diagnosis of substance use disorder, mental health disorder or both. 

Our core values are represented in the acronym “WE CARE.”

Wellness - In the WE CARE culture, we embody WELLNESS through demonstrating empathy, compassion, and connection. 

Excellence - We demonstrate EXCELLENCE with best-in-class, safety-focused clinical and medical treatment, strong leadership, and a passion for patient care. 

Commitment - Our COMMITMENT to recovery and the community is shown through philanthropy, loyalty and unity.  We believe that true recovery is an effort that requires the dedication level of "all in, all the time".  

Accountability - We encourage ACCOUNTABILITY in all day-to-day activities, and honor that accountability through holding people accountable to the truth; with an understanding that truth without love is cruelty.  Tell the truth with love.

Respect - As a patient, you will always be treated with RESPECT here. Our conversations and actions are hallmarked by honesty, integrity, trust, and humility. 

Empower - We strive to EMPOWER all staff and patients to succeed, and White Light Behavioral Health is a place where all are welcome and encouraged to thrive and develop in an inclusive, diverse, and equitable environment.

POSITION PURPOSE:

Admissions is responsible for all contact with clients, families, and referral sources prior to admitting to our programs. Admission will verify insurance and screen all potential candidates for admission.  Admissions is responsible for maintaining general census and tracking of referral sources. Admissions will complete all necessary documentation and communicate all pertinent information regarding admitting clients.  

ESSENTIAL JOB FUNCTIONS:

• Accountable for leading a WE CARE culture that focuses on our mission to provide a transformational influence to patients and their loved ones.

• Responsible to answer inbound phone calls into the admissions call center, and to make outbound follow up calls to prospective clients.
• Obtaining insurance info, financial agreements, and all documentation for admits.
• Develops and maintains referral relationships through outbound and follow up calls.
• Identify prospective referral accounts and foster lasting relationships with those accounts.
• Collaborate with the Business Development Team to identify and grow opportunities.
• Maintains client confidentiality laws.
• Transports clients to and from appointments and meetings, when necessary.
• Ensures a professional atmosphere at all times.
• Coordinates transportation for new clients.
• Adheres to all company policies and procedures.
• Completes additional tasks, as assigned.

POSITION REQUIREMENTS & QUALIFICATIONS:

EDUCATION: High school diploma, some college experience may be preferred

EXPERIENCE: Familiar with substance abuse and mental health procedures.  Experience in the admissions process. 

LICENSURE/CERTIFICATION: None necessary, however, some certification in chemical dependence may be preferred. 

KNOWLEDGE, TRAINING, FUNCTIONAL COMPETENCIES REQUIRED AT TIME OF HIRE:

• Fundamental understanding of addiction and 12 step programming.
• Thorough note taking and documentation in Salesforce of all interactions with clients 
• Demonstrate competency and understanding of insurance and private pay rates in conversations with clients and their families 
• Completing pre-assessments and completing all required fields in Kipu and Salesforce templates. 
• Comfortable on the phone with potential clients, referrals, and collaterals 
• Able to convey the treatment experience and program details to potential clients, families, and referrals 
• Proven effectiveness working in a high-volume call center environment 
• Ability to convert inbound calls to clients  
• Must be available to answer work-issued cell phone when outside the office 
• Must meet pre-employment and maintain all applicable state, national, and job-related guidelines for reference checking, background screening,10 panel urine drug screening, health screening, DMV (if applicable), insurance (if applicable), and license/credential verifications 

We offer great benefits including 401(k) with company match, 23 annual days of paid time off, medical, dental, vision, and much more.

It is the policy of White Light Behavioral Health to offer equal employment opportunity to all persons without regard to race, religion, color, sex, age, national origin, ancestry, disability, genetic information, veteran status, marital status, parental status, sexual orientation, gender identity or gender expression status.

We are also a drug-free workplace.