Room Attendant

Grow with us...

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

POSITION OVERVIEW

Work effectively as part of the housekeeping service team to provide efficient and courteous service.  Primarily responsible for, but not limited to, maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service.

• Thoroughly clean guestrooms according to standards.
• Vacuum cleaning and dusting the rooms to ensure that they are in a spotless nature for the occupancy of the guests. Responsible for set-up, delivery, refresh, and presentation of all special room requests.
• Complete all pre-cleaning duties, including but not limited to guest supplies, cleaning supplies and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed.
• Report all missing items from guestrooms (e.g., hair dryers, technology) by following the standard procedures.
• Following proper Lost & Found procedures to ensure lost items are immediately reported when found.
• Ensure the room’s equipment and facilities are functioning properly and report any malfunction according to standards.
• Input real-time assessments via KYC. Convey with clarity in KYC all guest opportunities.
• Perform any other reasonable duties as requested by the leadership team.
• Consistently always conduct oneself in a professional manner and work professionally with colleagues and team leaders with a team minded approach.
• Attend pre-shift meetings to learn shift details, including property and guest expectations. Participate and attend all required meetings.
• Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
• Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner always using professional language.  Remain attentive to the needs of all guests, providing them with dependable, punctual and enthusiastic service.  Provide courteous, friendly and efficient service to all internal and external guests.  Thank guests with genuine appreciation.
• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind.  Immediate follow-up with a leader is expected.
• Establish and maintain open, positive, collaborative, and professional internal and external relationships.  Develop lasting relationships with guests and to secure repeat business.  Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary and guest information.
• Embody the Treehouse Vision, Mission and Compass; deliver on Our Promise and Pact and uphold our Brand Pillars.

About you...
Passionate about cleanliness, enjoys physical work and has previous similar work experience.
A team player, hard worker, and detail oriented.
Is flexible and willing to meet the demands of a 24-hour operation.

About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

SH Hotels & Resorts is an Equal Opportunity Employer