What are the responsibilities and job description for the Director of Golf position at Treetops Resort?
Job Details
Description
About Treetops Resort:
Nestled in the heart of northern Michigan, Treetops Resort offers a sanctuary for adventure and relaxation. Our award-winning destination is renowned for its exceptional hospitality, breathtaking landscapes, and a wide array of recreational activities. At Treetops Resort, we are committed to providing unforgettable experiences for our guests, whether they are seeking thrilling outdoor adventures or a peaceful retreat. Join our team and be part of creating memorable moments in a place where luxury meets the great outdoors.
About the Position:
The Director of Golf is responsible for leading and managing all aspects of golf operations at Treetops Resort. This includes overseeing the pro shops, golf services, and on-course experiences, while maintaining high standards of guest service, operational accuracy, and financial accountability. The ideal candidate is a skilled leader with a deep understanding of golf operations, exceptional organizational abilities, and a passion for fostering an outstanding team and guest environment.
Responsibilities:
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Lead and manage all aspects of golf operations, guest services, and staff.
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Foster a culture of professionalism, accountability, and excellence within the golf operations team.
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Ensure all team members are well-trained, motivated, and empowered to deliver exceptional service.
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Deliver world-class experiences by ensuring operations are seamless, consistent, and guest-focused.
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Prioritize member services, ensuring carts are prepared, members are greeted personally, and their needs are addressed promptly.
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Engage with members through occasional on-course play and consistent communication.
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Greet guests warmly and ensure they are checked in efficiently, provided with pace-of-play expectations, and starter-ranger instructions.
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Oversee inventory in the pro shops, ensuring merchandise is well-stocked, attractively displayed, and aligned with guest preferences.
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Train staff to adhere to opening and closing procedures and provide consistent operational support.
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Develop and manage labor budgets to ensure staffing meets guest needs while staying within budgeted labor percentages.
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Monitor payroll processes, including timely edits and approvals for accurate reporting.
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Drive revenue through upselling merchandise and services while controlling costs effectively.
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Collaborate with the marketing team to promote golf offerings, tournaments, and events, increasing visibility and participation.
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Work with the course maintenance team to ensure courses are maintained to the highest standards.
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Prepare and maintain accurate reports, reconciling rounds and tee sheets, and proactively addressing discrepancies.
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More responsibilities as required.
Qualifications
Requirements:
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Minimum of 5 years of experience in golf operations, with at least 2 years in a similar role.
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PGA Class A Membership is required.
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Exceptional leadership and organizational skills, with a proven ability to develop and manage high-performing teams.
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Proficiency in golf management software, Club Prophet is preferred.
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Strong communication and interpersonal skills, with a focus on guest and member satisfaction.
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Flexibility to work weekends, holidays, and peak seasons as required.
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Passion for golf and a commitment to creating outstanding experiences for players of all levels.
