What are the responsibilities and job description for the Customer Service Agents, COS position at TREGO DUGAN AVIATION OF GRAND ISLAND INC?
Job Description
Job Description
Customer Service Agent
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions, as noted below. Additional responsibilities include a ramp, aircraft cleaning, operations, wheelchair assistance, and commissary duties as required.
Essential Duties and Responsibilities :
- Processing Customer tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
- Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
- Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate
- Ensures FAA, Airline, and airport regulations are followed
- Enforces safety / security measures and protects sensitive zones
- Assists Customers with special needs, i.e., Customers who need assistance in boarding
- Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
- Excellent communication skills
- Able to read and write English; bilingual skills a plus
- Ability to work efficiently under time constraints
- Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays
- Must be well-groomed and physically fit
- Completely clean and search an aircraft
- Other duties as assigned
- MUST HAVE VALID DRIVER'S LICENSE
- Must pass a ten (10) year background check and pre-employment drug test
- Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
- Able to attend required training
Physical Demands :
You must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; you must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the position's essential functions.
