What are the responsibilities and job description for the IT Operations Specialist position at Trelleborg Brand?
Trelleborg is a world leader in engineered polymer solutions that seal, damp and protect critical applications in demanding environments. Our innovative engineered solutions accelerate performance for our customers in a sustainable way. By providing products and solutions in 18 different industries, our products can be found from the seabed to outer space.
As part of Trelleborg’s global IT group, the IT Operations Specialist’s role is to work with all facets of Trelleborg’s business to bring innovative solutions to leverage a wide array of technologies. This person will provide PC, network, and system support to staff in their location as well as employees globally. The work completed by this person will directly impact Trelleborg’s ability to meet customer needs as well as the ever-changing needs of our employees.
Job Duties:
- Troubleshoot setworks, systems, and applications to identify and correct malfunctions and other operations difficulties.
- Interface with departments, technical vendors, and personnel to solve problems
- Create and maintain accurate documentation
- Implement preventative maintenance routines and schedule accordingly
- Participate in project planning, implementation, and documentation
- Receive user requests for assistance via helpdesk ticketing system and prioritize and resolve issues
- Maintain a broad knowledge of state-of-the-art technology, equipment, and systems as pertaining to job functions
- Consistently follow and enforce IT policies and procedures
Requirements:
- Bachelor’s degree in information technology, computer science or related discipline or equivalent combination of work experience, training, and education
- 3 years of experience in Microsoft based technology, WAN/LAN, and systems support
- 2 years of experience in a customer facing support role
- Strong written and verbal skills
- Ability to speak conversational English in a professional setting
Competencies:
- Experience and good knowledge of Active Directory, Outlook, Dell Kace/Cylance, and Microsoft server administration
- Knowledge of available computing and/or network hardware and peripheral equipment
- Ability to assist in maintenance and support of all aspects of IT Infrastructure and network resources as required.
- Skill in organizing workload and establishing priorities.
- Ability to identify and solve network malfunctions and operational problems.
- Broad understanding of IT Internal Controls Audit, FDA, and ITAR regulated guidelines and processes
Travel:
- Up to 25% Domestically and Internationally
