What are the responsibilities and job description for the PROFESSIONAL SERVICES PRODUCT CONSULTANT - ENDPOINT SECURITY ENGINEER position at Trellix?
Job Title :
Professional Services Product Consultant - Endpoint Security Engineer
About Trellix :
Trellix is a global company redefining the future of cybersecurity and soulful work. The company's comprehensive, open and native cybersecurity platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https : / / trellix.com.
Role Overview :
Join an industry leading team performing challenging and meaningful work. Trellix is supporting a critical U.S. Public Sector customer in the planning, deployment, migration, operation, and sustainment of key endpoint security systems comprised of Trellix and third-party technologies.
The Endpoint Security Engineer (ESE) will report to the Senior Manager of the Professional Services Delivery team. ESE will be an onsite professional services consultant who will be focused on daily deployments, operations and maintenance of Trellix solutions in the customer environment. This consultant also serves as as a cybersecurity Subject-Matter Expert and advises the customer of cybersecurity matters. The consultant also communicates, coordinates, and facilitates problem resolution and other customer issues with Trellix Customer Success Managers, Technical Support Engineers, and Professional Services management.
The endpoint security solution consultant will work with the customer and diverse stakeholders throughout the customer organization to create technical project plans, schedules, test plans, deployment plans, and migration plans to evolve the customer's systems to the next generation capabilities.
Candidates should have experience in large-scale operational environments focusing on cyber defense along with experience performing incident analysis, developing defensive capabilities, and designing and implementing security solutions.
About the Role :
- You will be responsible for overall customer experience and successful delivery of services.
- You will build and maintain strong customer relationships.
- You will work with a group of customer organizations to deploy, integrate, and operationalize Trellix's Endpoint Detection and Response capabilities across a broad enterprise.
- You will write technical documentation and briefings.
- You will lead and / or participate in technical exchange meetings.
- You will collaborate with end users as well as inter-agency, intra-agency, and internal Trellix stakeholders.
- You will develop engineering artifacts such as system design diagrams, data flow diagrams, test plans, test reports, etc.
- You will lead or participate in development testing, debugging, pre-deployment testing, and post-deployment testing.
- You will lead or participate in certification and accreditation and / or access and authorization processes.
- You will lead or participate in deployment planning and execution.
- You will analyze technical / integration requirements and develop technical solutions for Customer review and consideration, and once approved, integrate into the customer's infrastructure.
- You will lead or participate in system configuration, tuning, and policy development.
- You will lead or participate in the development of standard operating procedures (SOPs) and playbooks.
- You will monitor and manage system health, status, availability, and functionality.
- You will report on technical problems, operational problems, and end user / customer feedback.
- You will analyze data and provide recommendations for solutions to operational and / or technical problems.
- You will lead or participate in technical troubleshooting efforts and problem resolution, including assessment, hands-on tasks, log reviews, performing triage tools, reviewing product documentation, and communicating with product support and development teams.
About You :
Company Benefits and Perks :
We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
