Leak Administrator

GENERAL PURPOSE OF THE JOB:

The Leak Administrator is responsible for tracking, reviewing, calculating, and invoicing all TremCare, TremSource, and Warranty leak calls within a specified division. This position will ensure contractual requirements are managed, tracked, and executed in a timely manner. This position should be a very detail-oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements. This role must have excellent communication and organizational skills as you will work together with regional dispatchers and regional administrators to ensure leaks are completed promptly and ready for invoicing. This position will also be training under the TremCare and Warranty admin team and assisting them with various tasks as needed. This position is intended to build a strong foundation for future growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Create/organize a master leak file within a specified division and be responsible for keeping all information accurate and up to date.
• Responsible for reviewing recently submitted leaks, determining coverage type (Tremsource, Gold, Platinum, Warranty, etc.), and depending on coverage either creating a billable leak line or linking to an existing line in SAP.
• On Warranty leak calls that are under a contractor obligation period, this individual will be responsible for creating POs to send to the contractor and monitoring PO status in SAP.
• Responsible for creating manual SO#’s in SAP for processes outside of LeakTracking (Republic warranties, etc.).
• Work with warranty administrators on missing/needed information when reviewing warranty leak calls.
• Responsible for contacting sales rep/sales admin on leaks that are reported on expired warranty agreements.
• Responsible for attaching roof plan drawings to SO#s in SAP.
• Work with the warranty adjustment team to gain approval for work beyond just a normal leak repair.
• Responsible for adding hours to SO# in SAP if extra time is required and approved.
• Responsible for tracking all leaks within a specified division.
• Responsible for following up with regional dispatchers on leak calls that have labor hours or costs posted but have not been completed in FSM/SAP.
• Responsible for reviewing all completed warranty leaks and determining if the scope being completed is to be covered under Tremco Warranty or if billable.
• Responsible for calculating and invoicing leaks within 4-7 days of field completion.
• Responsible for closing invoiced leak calls (TECO’ing service orders and corresponding contract line).
• Responsible for processing subcontractor invoices for payment.
• Ensure leak data has been entered in OLI before invoicing.
• Conduct and foster professional and timely communication (utilizing a wide array of communication methods) with the regional support teams for all work-related matters.
• Assist with managing data and information across multiple platforms including SAP, Excel, LeakTracking, OLI, and more.
• Responsible for maintaining and updating all information in LeakTracking (contractors, call roster maintenance, notification maintenance, reporting, etc.)
• Inputting leaks in OLI as needed.
• Special projects as needed
• Other tasks as assigned by the manager.
• Assist TremCare & Warranty Admins with various tasks as needed.

OTHER SKILLS AND ABILITIES:

• Superior written, oral, and digital communication skills.
• Ability to collaborate and work closely with other teams and departments.
• Computer Literacy, 365 suite, SAP, Excel, Word, IOS.
• Organizing, planning, and prioritizing administrative business functions.
• Performing Administrative activity: performing day-to-day administrative tasks such as maintaining, tracking, and management of paper and electronic data.
• Organizing, planning, and prioritizing work: developing specific goals and plans to prioritize, organize, and accomplish work.
• Knowledge of customer service principles and practices.
• Familiarity with Microsoft Office products, such as Excel, PowerPoint, and Word, and key social media tools.
• Ability to consistently demonstrate the company’s values of hard work and insight, and to remain effective in their approach to work.
• A resilient attitude towards challenges and the ability to manage pressure.