What are the responsibilities and job description for the Senior Sales Engineer position at Trend Micro?
When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com
POSITION OVERVIEW
The Sales Engineer (SE) in Singapore will be the technical bridge between our Sales Representatives and their pre-sales customers. As a Trend Micro product expert, you will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions and take joint ownership with the Sales team in developing customer relationships, providing leadership in security architecture and influencing the customer’s technical strategy with strong problem-solving skills. A Sales Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance, technology gaps, and implementation.
PRIMARY RESPONSIBILITIES
- Apart from being a technologist, you are expected to understand the customer journey with the product and its experience and help customers navigate through it smoothly.
- Obsessed with Customer Success during the entire part of your engagement, onboarding, and product experience journey.
- A strong pillar to build and train the sales organization. You shall be an extremely good storyteller and help the sales team to sell better and effectively.
- Understand the emerging ecosystem of cybersecurity partners like SOC services partner, CSP (cloud service partners), MSSP, etc.
- Leveraging channel partners by upscaling and training for customer engagement is an integral part of the role.
- Conduct routine updates on the new product / technology to the internal sales staff.
- Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product / Technology know-how.
- Confidently deliver engaging technical demonstrations highlighting Trend Micro products' advantages and benefits via solid messaging, presentation skills, and public speaking.
- Encourage and empower the partners and channel to propose, position, and convince the customers with our products and solutions.
- Present to all levels of an organization complex technical issues and solutions in a meaningful, engaging, and digestible manner.
- Apply strong problem-solving skills to design solutions that solve customer problems.
- Develop close relationships to help influence the technical strategy of the customer.
- Deliver training to customers and prospects about Trend Micro solutions.
- Work with company technical support personnel to ensure ongoing quality of support and customer health.
- Contribute to departmental best practices, strategies, methodologies, and documentation for increased efficiencies.
- Continuous self-improvement and learning to maintain current technical knowledge, participate in technical communities of interest.
- Participate in webinars, workshops, and other industry events as a speaker or panelist. Very good public speaking skills will be an added advantage to the role.
EXPERIENCE
Trend Micro strives to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
We embrace change, empower people, and encourage innovation. Join Trend Micro and thrive with us.
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